The University of Texas at Arlington

Case Manager at CMI/Walmart Claims Service

Dallas, Texas, United States

Case Manager on Texas Non-Subscriber  job injury claims; Utah Workers Comp claims

CMI/Walmart Claims Service

Case Manager

Kraft / Mondelez / Nabisco

Fidelity Investments

Workplace Investments

o	Managed non-subscriber job injury plano      Used effective interviewing skills to perform in-depth investigations into job-injury claims and general liability claims to determine liability exposure, prevent fraud and abuseo	Maintained close contact with injured employees to guide them through process, with the emphasis on maintaining good employee relations o	Managed utilization of medical benefits, short term disability, prescription benefits, and modified duty benefits of employees injured on-the-job, effectively facilitating rapid return to full duty o	Reviewed general liability claims and made direct contact with claimants, determined how to handle further investigation and processingo	Coached and built one-on-one relationships with front-line managers resulting in their gaining knowledge in techniques to reduce incidents o	Member of Safety Committeeo	Participated in safety training programs and classes for management and employees, prepared materials and did presentations in front of groups on lowering incident rateso	Maintained job-injury comp costs at .05% of sales, a reduction of 30% over last 10 years o	General Liability slip-fall claims down 30% from 2010o	Managed recruitment, staffing, and on-boarding of Corporate Office and Distribution Centero	Managed FMLA Compliant Leave of Absence Program / Short Term Disability Benefit Programo	Managed all aspects of TWC unemployment claimso	Investigated EEOC charges, prepared position statements for legal council.o	Provided counsel and direction to retail, distribution center, and corporate management on issues including hiring, firing, employee relations, and problem resolution of employee issueso	Investigated complaints from employees and worked toward resolution o	Member of 401k Committeeo	Member of Credit Union Loan Committeeo	Implemented HIRE Act resulting in 40K Tax credito	Led ad-hoc group to review Employee Service Award program,  negotiated with vendor a 40% reduction in cost

Minyard Food Stores

Loss Control Manager / HR Manager

Mike DeMars