Tufts University

Travel Consulting • Distribution & eCommerce • Hospitality • Hotel Technology • Executive Administration

Naples, Florida, United States

Providing consulting and project assistance to the travel industry: •  Travel Suppliers (air / car / cruise / ground transportation / tour operators)  •  Travel Technology Companies and Distribution Systems •  Hotel Brand Management Companies  •  Hotel Franchisees and Independent Properties •  Hotel Asset Ownership Groups   •  Travel Management Companies / Meetings & Convention Services  •  Destination Management Organizations & CVBs •  Organizations with a travel-related focus area or dedicated line of business

Cap Brewster LLC

Principal

Led product management and strategy for the OPERA Distribution Cloud Service, CRS and online distribution solutions.  Managed relationships with GDSs, OTAs, Channel Managers, metasearch solutions and Revenue Management Systems (RMS).  Responsible for hotel websites, content management tools, guest-facing mobile applications and the new company-wide integration platform.  Expanded business development and integration opportunities for the OPERA and Suite8 PMSs with third-party CRSs and RMSs.

Oracle Hospitality

Director, Distribution Solutions

Managed all third party electronic distribution channels (OTA, GDS, Metasearch) for Wyndham's 15 hotel brands comprising over 7,600 properties globally.  Developed company-wide electronic distribution strategy.  Directed partner priorities, account management and operations planning.  Signed long-term distribution agreements to grow revenue and reduce transaction costs.

Wyndham Hotels & Resorts

Senior Director, Electronic Distribution

Developed and maintained a strategic framework to identify profitable customer segments for Marriott’s top brands.  Conducted hotel buying process research in the US, UK and China source markets.

Marriott International

Director, Marketing Segmentation Strategy

Led operational and financial aspects of Marriott’s external electronic distribution channels (GDS, OTA, direct connects).  Primary focus on account management, long-term strategy development, alternative distribution options, payment solutions and cost containment.

Director, Electronic Distribution Operations

Grew B2B eCommerce-related transactions for Visa commercial cards through new product development initiatives, partnerships, industry efforts and bank network sales.  Led payment data integration opportunities for Visa’s commercial card products, including relationships with leading ERP systems and the national data standards organization.

Visa USA

Director & Product Manager - B2B eCommerce

Led product development, product marketing, sales training and operational support for a proprietary supplier management and cost containment product for corporate travel agents.  Managed development and marketing for a key product suite; reduced costs and improved go-to-market approach by partnering.

Rosenbluth International (now American Express GBT)

Product Marketing Manager

Led the ideation, development and launch of the ‘Priority TravelWorks’ product – the first airline product for online travel booking.  Managed all aspects the online service, including: marketing plans, project economics, functional requirements, technical development, product testing, branding, software distribution, operations, customer support and data reporting.

US Airways

Manager, Electronic Distribution

Developed travel reservations applications for the corporate market, including sales support and marketing communications.  Established company-wide standards for consistent user interface design.

Mike Burns