Mike Brown

Mike Brown serves as the Head of Service Experience at Vocus Group New Zealand, where he is responsible for enhancing customer service and experience within the organization. His professional background includes extensive experience in service management, where he has built trusted relationships and demonstrated a commitment to improving service delivery and customer satisfaction.

Professional Background

• Current Role: Head of Service Experience at Vocus Group New Zealand.
• Location: Based in Wellington, New Zealand.
• Expertise: Mike is recognized for his strengths in utilizing insights to enhance product and service offerings, advocating for inclusivity, and fostering a positive team culture. He emphasizes strategic leadership and business development throughout his career.12

Career Highlights

• Previous Positions: Prior to his current role, Mike has held various leadership positions that have contributed to his expertise in service management. His career reflects a strong focus on customer success and operational efficiency.12
• Leadership Style: Known for being collaborative and a big-picture thinker, he values curiosity and critical thinking as tools for problem-solving and innovation in the workplace.1

Mike Brown's approach combines strategic insight with a commitment to enhancing the overall customer experience, making him a key figure in Vocus Group's operations.