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Mike Asch
Manager of Networked Systems and Solution Support
Professional Background
Mike Asch has built an impressive career at LDI Connect, a leading technology company that specializes in office products and integrated software solutions. Starting as a hardware technician over 12 years ago, Mike has progressed through various roles within the organization, showcasing his robust technical skills and dedication to customer satisfaction. As Helpdesk Manager, he oversees the daily operations of the helpdesk team and plays a vital role in supporting customers with their software needs, ensuring a seamless installation and deployment of solutions tailored specifically to their requirements.
Before his current role, Mike served as a Systems Engineer, where he was instrumental in guiding customers through the complexities of integrating their office products with innovative software solutions. His dedication to understanding customer needs and his ability to communicate effectively with clients have allowed him to excel in his career and contribute significantly to the success of LDI Connect.
Education and Achievements
Though specific educational details are not provided, Mike's hands-on experience and continual professional development in the IT industry contribute to his thriving career. Throughout his tenure at LDI Connect, Mike has earned recognition for his exceptional performance, being awarded for outstanding service in both 2014 and 2018. His promotions from hardware technician to both Systems Engineer and, eventually, Helpdesk Manager stand as testament to his skills, dedication, and potential for growth within the company.
Skills and Attributes
As an IT professional, Mike possesses a wide array of skills, particularly in networking and customer support. His self-motivation and enthusiasm for tackling challenges are reflected in his day-to-day responsibilities, where he goes above and beyond to ensure customer satisfaction. Mike is passionate about expanding his knowledge and expertise in the field of IT, continually seeking out new projects and challenges that contribute to both his personal and professional growth.
Communication is one of Mike’s strongest assets. He is adept at engaging with clients, facilitating productive conversations, and providing clear guidance, whether in person or over the phone. This skill not only benefits customer relationships but also plays a crucial role in leading his helpdesk team effectively.
Achievements
- Managerial success at LDI Connect as Helpdesk Manager.
- Recognized for outstanding performance in 2014 and 2018.
- Career advancement from hardware technician to Systems Engineer, and finally to Helpdesk Manager.
Location
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
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