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Mihir Kacha
Customer Success Manager
Mihir Kacha is a seasoned professional with a strong background in sales and an innate ability to understand and address customers' needs and pain points effectively.
With a tech background, Mihir excels at identifying the missing elements in customers' solutions to create upsell opportunities and foster growth.
He acts as a crucial link between internal and external teams, ensuring that customer requirements are met comprehensively. Mihir showcases versatility by assuming roles such as Project Manager, Consultant, and assisting with Accounting and Finances.
His expertise lies in boosting sales through cross-selling techniques, leveraging referral networks, managing customer onboarding procedures, and overseeing team allocations.
Beyond his professional endeavors, Mihir is a tea enthusiast who finds joy in brewing and serving, and indulges in sports like Cricket, Badminton, and Swimming.
Mihir holds a Master of Computer Applications (MCA) degree in Information Technology from Dharmsinh Desai University. He has previously held positions as a Customer Success Manager, Business Development professional, and Project Analyst at Simform.