Miguel Matos

Miguel Mike Matos is a Telephony Infrastructure & Avaya Architecture Professional with 20 years of experience in the Telecommunications Industry.

He has an extensive background in managing the architecture, implementation, and operations of Global Enterprise mission critical systems, with experience across Europe, Asia Pacific, and the US.

His key areas of expertise include operational & department management, project management, cable infrastructure management, vendor management, billing management, and voice & data circuit provisioning management.

Miguel's skill set covers a wide range of telephony equipment and systems such as Avaya Aura, PBX systems, key systems, IP telephony networking, voicemail systems, data communications, video conference systems, and SIP conversions.

He is proficient in Unified Communications integration of Cisco and Lync/Skype for Business to the Avaya Infrastructure, as well as in incident, change, implementation, operations, and problem management.

With a strong educational background in SIP, VOIP, Project Management, Engineering, and Networking, Miguel has certifications in Avaya Aura System Manager and Session Manager, in addition to Project Management Professional certification.

Currently, Miguel serves as a Senior Solutions Architect at Avaya, having previously held positions at organizations like Bank of America, AIG, UBS, ActiveHealth Management, ProKarma, Tele-Automation, Citi, and John Wiley and Sons.