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Miftakhul Huda
VP Head of Technology Customer Experience & Analytics at Indosat Ooredoo
Miftakhul Huda is a seasoned professional in the telecommunication industry with over 14 years of diverse managerial experience in areas such as Engineering, Technical Support, Customer and Business Analytics, Product Development, Product and Segment Management, Business Strategy, and Marketing Planning.
Huda is a goal-oriented leader with in-depth knowledge of telecommunication fields, possessing strong business analysis and marketing skills. He focuses on fulfilling customer requirements and excels in managing a wide array of telecommunication products and services. His strengths lie in analytical thinking, strategic planning, team coordination, and motivating colleagues to achieve organizational objectives.
His educational background includes a Master's degree in Marketing & Finance with a notable GPA from Prasetya Mulya Business School, completion of CFA 1 Program from Binus Business School, a Bachelor's degree in Electrical Engineering from Institut Teknologi Sepuluh Nopember Surabaya, and a certification in Design Thinking for Innovation from University of Virginia Darden School of Business.
Throughout his career, Huda has held various key positions in reputable organizations, such as VP Head of Technology Customer Experience & Analytics, Acting VP Head of Market Research, VP Head of Demand & Capacity Planning, Division Head of Demand and Capacity Planning, and Division Head of Commercial Planning at Indosat Ooredoo. Additionally, he has served as GM Business Insight & Marketing Planning at PT. Bakrie Telecom Tbk, Head of Core Product Management at PT. AXIS Telekom Indonesia, Senior Product Manager at PT. SMART TELECOM, Product Manager at PT Hutchinson Telecommunications Indonesia, Manager Corporate Planning at PT. XL Axiata Tbk, and Marketing Support at PT Indosatcom Adimarga.