Mick Frederick

Mick Frederick is a seasoned professional with over 20 years of experience in start-ups, specializing in customer support, consulting, and executive roles.

Skilled in customer relationship management, technical support, and career path guidance, with a passion for team building and delivering exceptional service across various industries.

Mick's expertise spans domains like cannabis, cryptocurrency, and global SaaS, with a particular interest in AI, virtual economies, and blockchain technology.

Educationally, Mick pursued HRIS Certification and Human Resources Management and Services at San Diego State University, as well as studies in Human Alchemy, Wizardy, and Space Occultism at Miskatonic University.

Having held key positions at notable organizations like Overflow Labs, Inc, Voxtant, Eaze, Coinbase, and Zendesk, Mick's career highlights include roles such as Chief Executive Officer, Chief People Officer, and VP of Customer Experience.

Prior engagements in customer operations and support at companies like Yammer, MindTouch, and CBS Interactive have honed Mick's skills in consulting, coaching, and ensuring customer success.

Adding to a diverse professional portfolio, Mick also served in roles at UC Irvine, Cann, Mode, and farm9 Internet Security, showcasing a well-rounded background in customer-centric roles across various sectors.