Michelle Sherwood

Michelle Sherwood is an innovative and results-driven executive director renowned for achieving exceptional commercial outcomes in competitive business environments.

With a background spanning diverse disciplines, Michelle is an adaptable leader with expertise in P&L management, media, digital, strategy, negotiation, customer experience design, business transformation, brand and marketing communications strategy, CRM, and leading large operational teams.

She has a proven track record in building high-performance teams focused on customer excellence, creating compelling visions, and effectively combining strategic insights with operational knowledge to drive revenue and profit growth.

Michelle holds educational qualifications from THNK School of Creative Leadership, University of Sydney, and Harvard Business School, including an executive program and a global eMBA.

Her career includes roles at NAB as an Executive in the Personal Bank and as part of the Ventures Investment Committee. She has also been an Activator at SheEO™, the EGM of Digital and Experience (Acting) at NAB, and GM of Customer Experience at NAB.

Formerly, Michelle held various positions at Qantas, such as Executive Manager for Group Customer Insights & Target Customer Experience and Head of Group and Partnership Services at Red Planet. At Sensis, she served as the Executive General Manager for Marketing and CMO, as well as in numerous other senior marketing and product roles.

Michelle has a reputation for her strategic acumen, operational expertise, and talent for unifying teams towards a common goal of business growth and customer satisfaction, making her a valuable asset in any leadership position.

Her extensive experience in marketing, customer experience, and leadership roles across prominent organizations positions her as a sought-after professional in the business world.