Michelle McCurdy

Michelle McCurdy is a seasoned professional with a diverse background, boasting over a decade of customer service and retail experience, five years in administrative and operations assistance, and four years in management roles.

With six years of eCommerce experience in a start-up environment, Michelle brings a wealth of knowledge in program and product management, adeptly leading cross-functional projects in fulfillment services, customer experience, and social media.

Her forte lies in scaling customer support operations to enhance efficiency and elevate customer and client experiences, along with running day-to-day online service operations and deriving business insights from data analytics.

Michelle excels in customer account relationship management, order and inventory management, multitasking, and possesses exceptional written and verbal communication skills, bolstered by strong analytical, critical thinking, and organizational capabilities.

Her specialties encompass a wide array of skills including development and implementation of brand standards, merchandising, logistics, brand and digital marketing, eCommerce strategies, managing information systems, client support, retail and customer service management, and various aspects of customer service policies and metrics.

Michelle McCurdy holds a Bachelor of Arts (BA) degree in Psychology from Auburn University and has held significant managerial roles in reputable organizations such as Zapier, Samsara, and Callrail, where she demonstrated her prowess in customer support and management, setting high standards for performance and service excellence.

Her rich professional journey includes past positions at renowned companies such as Verizon, Lush Fresh Handmade Cosmetics North America, and Gap Inc., reflecting her versatility and adaptability across various industries.