Michele Wyngard

Michele Wyngard is the Customer Support Manager at YNAB (You Need A Budget), a position she has held since March 2021.1 Her career at YNAB began in December 2016 when she joined as a Customer Support Specialist.1 In June 2019, she took on the role of Customer Support Manager with a focus on training, a position she continues to hold alongside her current role.1

Professional Background

Before joining YNAB, Michele had a diverse career in academia and libraries:

• She worked as a Reference Instruction Librarian at Allan Hancock College from May 2012 to July 2018.1
• She served as a Digital Repository Coordinator at California Polytechnic State University from November 2010 to March 2017.1
• Earlier in her career, she held positions at UCSD, including Archives and Manuscript Processor and Evening Circulation Work Leader.1

Education

Michele's educational background includes:

• A Master's degree from San Jose State University, completed between 2008 and 2012.1
• A Bachelor of Arts degree from Point Loma Nazarene University, earned between 2001 and 2005.1

Skills and Certifications

Michele has invested in her professional development, obtaining several certifications from Lynda.com in areas such as:

• Time Management Fundamentals
• Teamwork Fundamentals
• Project Management Simplified
• Business Writing Fundamentals
• Communication Fundamentals1

Language Skills

In addition to her native English proficiency, Michele has elementary proficiency in French and German.1

Michele Wyngard's diverse background in customer support, library sciences, and project management has likely contributed to her success in her current role at YNAB, where she leads customer support initiatives.