Michele Oldham

Michele Oldham is a highly experienced operations manager and former general manager, with a proven track record in developing businesses, driving customer engagement, and delivering results. She brings over 15 years of retail experience and a degree in Criminal Justice from California State University-Sacramento to her current role as Operations Manager at Davis Smiles Dentistry, where she is responsible for the financial viability of two offices, manages all operational and HR responsibilities, and assists in associate doctor development.

In her previous role as a General Manager at Gap Inc., Michele was an above-target performer, and in her first year was able to reduce shrinkage by 50%, producing a significantly above-target result. Her positive sales comp, excellent talent management, and customer experience results earned her an "Exceed Award" for driving top and bottom-line sales, reducing shrink, increasing customer experience results, building a positive work environment, and improving store visual presentation.

Michele is process-driven and enjoys training, and is most proud of her Customer Experience Survey results, and holding the #1 spot in her market out of 21 stores for overall customer satisfaction. She is a Regional Front Office Trainer at Pacific Dental Services, and her no-bad-debt result in a world where credit card fraud is increasing is a testament to her excellent training skills.

In upcoming years, Michele looks forward to working for a company where she can utilize all her skills and create the best possible work environment.