Michael Zakaria is a seasoned hotel management professional with over 20 years of experience in the industry. He has worked with prestigious hotel brands around the world, such as Hilton Hotels & Resorts, Starwood Hotels & Resorts, and Concord Hospitality Enterprises. He has earned a Bachelor of Arts degree in French Language and Literature from Alexandria University, a High School Diploma from College saint marc, and has completed a course in Meeting and Event Planning at New York University. Michael is fluent in English, French, and Arabic, which has enabled him to communicate effectively across cultures.

Throughout his career, Michael has demonstrated his expertise in hotel operations, client relations, sales best practices, and team leadership. He has received the prestigious “Spirit of Blue Energy” Award for improving guest satisfaction by 12% within three months. Michael has also proven his ability to leverage technology to optimize hotel operations and align hospitality products and services with business requirements. He is skilled in front office management, structuring smart goals, cross-functional team leadership, and resource allocation.

Michael is a collaborative and multi-faceted hotel professional who excels at providing impactful coaching, training, and development. He has elevated brand recognition and revenues through administering consultative solution-selling, up-selling, and cross-selling, thus generating repeat clientele and referrals by achieving premium guest ratings. Michael also showcases international adaptability, operating effectively across all hotel divisions to achieve customer satisfaction.