College of the Holy Cross

New York University

Seton Hall Preparatory School

Client Success  -  SaaS Solutions  -  Salesforce Admin  -  Product Adoption  -  Onboarding  -  Relationship Management

New York, New York, United States

SaaS Consulting Group

Salesforce Consultant

- Develop expertise across Gartner’s research areas (e.g., CIO, Security, etc.); understand research content and analyst coverage areas to effectively align client inquiries with most relevant research (50+ daily client inquiries) •	Consult Research and Sales teams to ensure internal and external research content is well-received; track correspondence across teams in Gartner’s CRM database•	Lead monthly research note reviews to increase subject matter knowledge among team members •	Train colleagues on business unit policies and procedures to decrease time to productivity and provide mentorship where needed

Gartner

Research Content Specialist

- Created and administered national surveys to understand target audience product usage relative to the market (e.g., evaluated kitchen appliance usage for Chinese product expansion initiative in the US, evaluated ExxonMobil mobile application for strengths and areas of improvement impacting customer loyalty and ROI) •	Displayed satisfaction increase of 40% after mobile application process improvements •	Oversaw maintenance of surveys and confirmed protocols were followed to ensure data quality and timeliness

Future Research Consulting

Project Manager

- Evaluated rating/impression performance and informed clients of weekly metrics •	Drove Quality Assurance initiatives through contract revisions team-wide spanning 17 regions •	Honored with Sales Support award for exceptional client support

Katz Media Group

Sales Assistant

- Researched 50+ international ports for potential alignments between ship owners and charterers ensuring successful transactions •	Managed client sales orders to ensure timely payments •	Effectively solved ad-hoc client issues to minimize client churn •	Functioned as the customer service advocate by providing internal feedback on how Moran Shipping Corporation could better serve clients; Updated telecommunications system for office contributing to spike of 10% sales

Moran Shipping Corp.

Client Success Associate

- Identified and developed new business by searching for potential customers using Salesforce•	Organized and led product education classes for existing customers with upsell opportunities resulting in 10% increase in sales •	Awarded top salesperson (Sep 2012), top 5% in sales district throughout tenure

Verizon Wireless

Sales Representative

Customer Service Sales Representative

- Developed relationships with prospective clients through planning and executing promotional events, acted as a liaison between customers and Sales to escalate potential sales

Octagon

Event Sales Coordinator (6-month contract)

- Developed and applied ten month and summer school curriculum•	Analyzed marketability of 10 professional athletes to increase sponsorship opportunities (e.g., reporting on positive/negative perceptions) •	Developed marketing collateral to support the establishment of charitable campaigns •	Identified charity-related content to align clients and prospects to trending news

Michael Wooters