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Michael Washington
Revenue Cycle Director in search of a permanent home
Professional Background
Michael Washington is an accomplished Revenue Cycle professional with extensive experience in navigating the complexities of healthcare financial management. Michael has devoted his career to enhancing the operational efficiency of both small Critical Access Hospitals and larger acute and non-acute facilities. His expertise spans a variety of aspects within the revenue cycle, including knowledge of payer rules and regulations, billing procedures, and stakeholder engagement.
In his most recent role, Michael served as the Revenue Cycle Director at Carson Tahoe Hospital, where he adeptly managed the operational aspects of revenue collection, patient account management, and departmental budgets amounting to millions of dollars. His responsibilities included overseeing accounts receivable (A/R) operations, cash collection activities, and aging accounts, ensuring that all goals set for the business units were met while also adhering to client Service Level Agreements (SLAs).
Moreover, Michael has held various interim and consultant positions throughout his career–demonstrating his versatility and ability to quickly adjust to new environments. His roles have included Interim Revenue Cycle Director at both St. Mary’s Hospital and Clearwater Valley Hospital, as well as Interim Revenue Cycle Recovery Manager at Suny Hospital, among others. This broad experience has equipped him with a comprehensive understanding of different healthcare systems and the specific challenges they face, enabling him to implement effective solutions that drive profitability and improve operational workflows.
Education and Achievements
Michael Washington began his academic journey at Howard University, where he pursued a B.S in Psychology/Biology and later a second B.S in Biology/Psychology. His unique educational background provides him with a deep understanding of human behavior and biological sciences, which he has leveraged in his revenue cycle careers by emphasizing empathy in patient engagement and communication.
In addition to his formal education, Michael's achievements in the healthcare revenue arena are manifold. His analytical abilities yield measurable impacts on revenue cycle metrics, allowing him to drive results effectively. He is particularly skilled in identifying innovative technologies and tools that enhance A/R operations, reduce costs, and improve overall yield throughout the revenue cycle.
Michael's competence with industry-standard software systems like McKesson products, Cerner, NextGen, Meditech, and Epic provides a solid foundation for his operational enhancements in any organization he serves. Furthermore, his extensive knowledge of federal programs and compliance guidelines equips him to navigate the often-daunting regulatory landscape with finesse.
Skills
Michael possesses a wealth of key skills that have been instrumental in his professional success. With exceptional organization and superior attention to detail, he ensures that every facet of the revenue cycle operates smoothly. His strong analytical skills enable him to utilize revenue cycle metrics effectively, which allows him to drive positive outcomes for his organizations.
In terms of communication, Michael demonstrates strong presentation skills, allowing him to convey complex financial concepts to diverse audiences, from hospital administrators to staff members. His problem-solving capabilities are both strong and imaginative, enabling him to tackle challenges creatively and efficiently.
An additional aspect of Michael's skill set includes his commitment to staff development and training. He has not only structured departments for maximum efficiency but also prioritized the growth and improvement of team members to achieve shared organizational goals. By focusing on staff capability building, Michael ensures that all operational units remain committed to excellence and compliance with federal guidelines.
Notable Achievements
Throughout his extensive career, Michael has demonstrated a proven track record of success in enhancing revenue cycle performance across various healthcare settings. By managing multi-million dollar accounts receivable, Michael has consistently contributed positively to the financial health of the organizations he serves. Some of his notable achievements include:
- Successfully overseeing cash collections and minimizing aging accounts tasks, thus improving overall cash flow and profitability for Carson Tahoe Hospital
- Conducting quarterly reviews of federal program compliance that helped ensure that the facilities adhered to necessary regulations, reducing potential risks and enhancing overall compliance posture
- Implementing innovative revenue cycle solutions that yielded significant cost reductions and productivity improvements across multiple hospital settings
- Developing and leading training sessions for healthcare staff, which ultimately improved employee satisfaction and performance, fostering a culture of continuous improvement.
Michael Washington is a dedicated and knowledgeable revenue cycle leader who continues to seek new long-term opportunities where he can apply his extensive skills and experience in healthcare financial management. His commitment to operational excellence, coupled with a passion for helping organizations succeed, positions him well for future endeavors in the realm of healthcare revenue cycle management.
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