Binghamton University

Florida Southern College

The Meeting Revolution! Embrace the possibilities of what your team can accomplish with more engaging meetings.

dbt Labs

Onboarding Manager, US East & Central

Transformed corporate travel and expensing for mid-market clients across the US. Provided the face-to-face connection and industry/platform knowledge clients needed to extract the most benefit from our tool while increasing adoption and utilization for the company.

(formerly TripActions)

Navan

Mid-Market Customer Success Manager

Klaxoon

Senior Customer Success Manager

Developing the North American market for Klaxoon

Account Executive, US

Drove revenue growth month over month in a fast paced, early stage startup. Led team of three in guiding clients through each stage of the sales funnel. Nurtured, grew, and repaired relationships with customers as well as with our network of attorneys. Communicated with clients and attorneys to provide the best experience in utilizing our service. Managed and curated client database via SalesForce CRM.

LawTrades

Head of Customer Engagement and Development

Provided consultative services for businesses of various sizes and industries throughout NYC. Engaged owners and executives with innovative hardware and software solutions based on Apple and 3rd party technology. Partnered with an expansive 3rd party consultant network to fill gaps in providable services. Developed and nurtured long term relationships with clients, and provided proactive consulting based on product refreshes and client needs. Generated and prospected leads through in-person customer interactions. Maintained $180k+ pipeline and accurately forecasted quarterly sales.

Apple

Business Specialist/Account Manager

Led sales team of 150+ team members in two large metropolitan markets. Regularly exceeded company requirements for sales and customer satisfaction. Created and delivered original content for presentations to educate team members and drive company initiatives. Provided training for team members in one on one and group environments to improve performance and and achieve goals for growth within the company. Responsible for metric analysis, quarterly and yearly goal projection, as well as communication of said data with leadership teams market-wide. Led public seminars on Apple products and services, as well as provided non-repair related technical support for customers.

Expert/Sales Team Lead

Specialist

Provided direct support for developmentally disabled individuals in multiple group residential homes. Developed and maintained a homelike environment where residents would feel safe, respected and dignified. Engaged residents in activities designed to educate and develop skills sets to allow for further independence and control in their lives. Supported resident schedules with transportation and escort. Advocated on behalf of residents’ physical and mental health history for physician visits both planned and emergency. Managed supply procurement for residency and maintained property to exceed company standards of quality. Consistent communication with leadership through precise, written reports and informal conversation. Operated with the safety and trust of the residents and their families at the forefront of every decision.

Michael Moreno