Michael McKoy

Michael McKoy is a highly experienced Business Process Outsourcing professional with a successful career spanning over a decade in strategic leadership roles. He has a proven track record of driving small to large scale operations, elevating profitability, enhancing customer and employee satisfaction, and surpassing industry performance standards.

Having led outsourcing operations for both local and multinational corporations, Michael's expertise has been instrumental in establishing award-winning operations across various industries such as Entertainment, Software, Hospitality, Travel and Transportation, Electronics, Banking, Advertising, Food and Beverage, and Manufacturing.

His diverse skill set includes directing multiple programs concurrently, achieving revenue generation exceeding 1 billion JMD within 12 months, delivering net profits exceeding 50% with effectively managed margins, implementing strategic job growth within Strategic Business Units by 2.5 times, reducing shrinkage to less than 8%, minimizing attrition to less than 5% on a monthly basis, boosting customer satisfaction to over 94%, elevating employee satisfaction and Net Promoter Scores to over 92%, enhancing quality metrics and other key performance indicators to upwards of 98%, executing strategic restructuring with a positive impact, and offering expert consultation to brands seeking outsourcing solutions in Jamaica.