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Michael Donnelly
Culture & Customer Experience Expert, Consultant, Keynote Speaker, Trainer, Author
Michael Donnelly is the Chief Executive Officer and Senior Career Coach at The Donnelly Company, where he focuses on helping individuals navigate their career paths and enhance their professional development. He is a recognized expert in building successful workplace cultures and improving customer experiences, drawing on over 20 years of experience in various leadership roles, including significant time at The Walt Disney Company.
Career Background::
- Walt Disney Company: Michael began his career at Disney as a skipper on the Jungle Cruise and progressed through various management roles, gaining expertise in customer service and employee training. He served as a facilitator for Disney's management development programs, enhancing his skills in leadership and organizational culture.
- Donnelly Effect, LLC: In 1997, he founded Donnelly Effect, a consultancy focused on developing high-performing service cultures. His work includes consulting for major organizations across diverse industries, including healthcare and government.
- Keynote Speaker: Michael is also a sought-after speaker and trainer, having presented to over 75,000 individuals worldwide.
Education:: Michael holds a Bachelor of Science degree in Marketing & Advertising from Bradley University.
Community Involvement:: He is active in community service, notably serving as the Chairman of the Board for the Greater Missouri Alzheimer’s Association.
Through his extensive experience and engaging facilitation style, Michael Donnelly has established himself as a trusted advisor in career coaching and organizational culture development.
