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Michael Chia
Enterprise Customer Success Manager
Professional Background
Michael Chia is a highly skilled Mobile Growth Strategist and Customer Success Manager who possesses a deep understanding of both client needs and company objectives. His unique career trajectory from an Account Executive to a seasoned Customer Success Manager equips him with a comprehensive end-to-end perspective on ensuring long-standing client relationships and maximizing long-term value (LTV) for companies. Michael's impressive experience in online marketing, web marketing analytics, mobile app development, and mobile lifecycle marketing highlights his ability to leverage data-driven strategies to enhance customer engagement and drive growth across various channels.
Michael’s current position as an Enterprise Customer Success Manager at Iterable sees him navigating the complexities of client interactions, working tirelessly to uncover customer pain points, and devising innovative solutions. His dedication to acting as an extension of his clients' teams has proven essential in positively influencing customer benchmarks and Key Performance Indicators (KPIs). With a rich background in both SMB and Enterprise environments, he is adept at tailoring his approach to accommodate the distinct needs of diverse clientele.
Education and Achievements
Michael Chia's academic foundation is rooted in a Bachelor’s degree in Global Economics and Information Systems Management, which he obtained from the University of California, Santa Cruz. This educational background has imparted him with crucial analytical skills and a strong understanding of economic principles that he applies in his professional endeavors. Furthermore, Michael broadened his horizons by participating in an exchange program at The University of Hong Kong, focusing on International Business, Trade, and Commerce. This experience not only enhanced his global perspective but also enriched his understanding of market dynamics in a rapidly globalizing business environment.
Throughout his career, Michael has made notable contributions to the field of customer success and mobile growth strategies. He successfully built out an Account Management team at a previous organization, demonstrating his leadership abilities and commitment to enhancing customer satisfaction. Additionally, his progress from SMB to handling Enterprise clients exemplifies his adaptability and skill in managing intricate client relationships. With an outstanding 92% ROI success rate, Michael has consistently delivered exceptional results for his clients, showcasing his proficiency in upselling and renewal processes.
Achievements
In his diverse roles, Michael has held several key positions that underscore his expertise in customer success.
- Enterprise Customer Success Manager at Iterable: In his current role, Michael continues to leverage his skills to improve client retention and satisfaction while driving strategic initiatives that align with overarching business goals.
- Senior Customer Success Manager at Sift and Leanplum: In these roles, he not only managed client relationships but also actively contributed to enhancing customer growth strategies that yielded measurable results.
- Customer Success Manager at WalkMe™: Here, Michael excelled in delivering tailored customer solutions, ensuring clients achieved their desired outcomes through effective mobile growth strategies.
- Customer Success Account Manager at Guidebook Inc.: In this capacity, he played a crucial role in managing customer journeys and fostering strong partnerships that translated into long-term success for both the clients and the organization.
- Business Development Associate at Netvibes and Curriculum Production Associate at Market Motive: These foundational roles paved the way for his expertise in project management, client relationship management, and overall business development.
- Economics Instructor at the University of California, Santa Cruz: By teaching economics, Michael has not only solidified his understanding of the subject but has also contributed to educating the next generation of professionals in the field.
As a mobile growth strategist, Michael Chia embodies the intersection of creativity and analytical thinking, paving the way for enhanced customer success methodologies within the industry. With an unwavering commitment to delivering results and a rich tapestry of experience across diverse roles, he continuously looks for innovative solutions to foster growth and success for his clients.
tags':['Mobile Growth Strategist','Customer Success Manager','Account Executive','Online Marketing','Web Marketing Analytics','Mobile App Development','Lifecycle Marketing','Omni-channel Marketing','Project Management','Business Development','Economics Instructor','Customer Journeys','Account Management','Enterprise Clients'],
questions':['How did Michael Chia develop his strong expertise in mobile growth strategies?','What innovative solutions has Michael Chia successfully implemented to address customer pain points?','What strategies did Michael Chia use to build out an effective Account Management team?','How does Michael Chia approach upselling and renewals for client accounts?','What impact has Michael Chia made at Iterable as an Enterprise Customer Success Manager?','In what ways did Michael Chia’s education at the University of California, Santa Cruz shape his career in customer success?','How did Michael Chia transition from SMB to Enterprise clients, and what challenges did he face in the process?'],
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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