Michael Axtell

Michael Axtell is the Director of Implementation Services at Service Fusion, based in Binghamton, New York.1 He has extensive experience in operations and customer success for SaaS companies in the home services market.1

Career History

Michael's professional journey includes:

• Current Role: Director of Implementation Services at Service Fusion since March 20221
• Previous Positions:
  • Director of Implementation & Customer Care at Profit Rhino (January 2021 - July 2023)1
  • Customer Success Manager at Profit Rhino (August 2018 - January 2021)1
  • Senior Customer Success Associate at Profit Rhino (December 2017 - August 2018)1
  • Customer Success Associate at Profit Rhino (February 2017 - December 2017)1
  • Strategic Account Manager at Motili (February 2016 - October 2016)1
  • Associate Account Executive at Motili (December 2014 - February 2016)1
  • Account Representative at Modern Marketing Concepts Inc. (September 2013 - December 2014)1

Skills and Expertise

Michael is known for:

• Being a quick learner and analytical thinker1
• Strong proficiency in Salesforce CRM and Microsoft Excel1
• Developing processes to reduce churn and increase efficiency and productivity1
• Expertise in digital flat rate pricing books and sales tools for the home services industry1

Education and Certifications

• Associate of Arts and Sciences (A.A.S.) in Public Relations, Advertising, and Applied Communication from Villanova University (2008 - 2012)1
• Lean Six Sigma Green Belt certification from Binghamton University (issued January 2017)1

Michael Axtell's LinkedIn profile username is indeed michael-axtell-422347100, as mentioned in the query.1