Mia Lukic

Mia Lukic is an experienced professional currently serving as the VP of Global Technical Support at Planhat, a position she assumed in December 2022.1 With a diverse background spanning over several years, Mia has developed expertise in various areas of business and technology.

Career Highlights

Planhat: Mia's current role as VP of Global Technical Support at Planhat began in December 2022.1 In this position, she likely oversees the company's technical support operations on a global scale.

Meltwater: Prior to joining Planhat, Mia had a long and successful tenure at Meltwater, where she held several key positions:

• Client Experience Director - Global Customer Communications (2016-2020)1
• Managing Director - Key Accounts North America (2015-2016)1
• Strategic Account Executive (2012-2015)1
• Senior Product Specialist/Business Development (2011-2012)1
• Sales Manager (2008-2011)1

During her time at Meltwater, Mia achieved notable successes, including:

• Planning and implementing global programs to enhance user engagement1
• Leading retention and growth hacking campaigns1
• Managing a team of Senior Key Account Managers and Business Analysts1
• Consistently achieving low churn rates and ranking as the top CS account manager globally in 20141

Google: Mia's earliest known professional experience was as an HR Associate Intern at Google in 2007.1

Education

• Bachelor of Arts (B.A.) in Philosophy and Italian from the University of Pennsylvania (2004-2008)1
• International Baccalaureate from UWC Red Cross Nordic (2002-2004)1
• Study Abroad program at Università degli Studi di Padova, focusing on Italian Language and Literature (2006-2007)1

Skills and Expertise

Mia has acquired cross-functional skills in:

• Management
• New business sales
• Customer success
• Marketing
• Leadership
• Project management2

Throughout her career, Mia has demonstrated a strong ability to drive client engagement, reduce churn, and lead successful teams across various departments and industries.