San Francisco State University

Santa Rosa Junior College

College Advisor at 10,000 Degrees

- Answering phones and responding to emails; communicating with current and prospective families regarding registration procedures, policies, fees, etc.
- Processing paperwork, including data entry, scanning, and filing
- Maintaining and ordering inventory; textbooks, food, office supplies
- Issuing billing reminders, recording payments, distributing paychecks
- Requesting, interpreting, and preparing official transcripts; communicating with parents and other registrars; tracking students' progress toward graduation
- Performing computer and printer troubleshooting and maintenance (hardware and software); administering a local network; performing website and shared document maintenance; backing up and restoring important data; helping other staff work effectively with technology

Tilden Preparatory School

Office Administrator / Registrar 

Salaried substitute teacher, temporarily fulfilling the duties of a full-time teacher.

TeachStart

TeachStart Fellow 

- Observed and supported 20 Aim High classes while managing targeted student interventions 
- Linked students/families to appropriate resources and mental health services
- Trained 30+ staff on restorative practices and conflict mediation while providing daily check-ins 
- Served as a guest teacher for grades 6 through 9th when needed

Aim High

Student Support Specialist 

- Completed tasks requested by designers; retrieved/delivered memos, called/met with suppliers, delivered/mailed packages 
- Duties included depositing checks, scanning mail/documents to administrative team, filing invoices/memos, organizing material sample room and assisting with client site installations

Artistic Designs For Living

Interior Design Intern

- Completed data entry and management using Microsoft Office Suite on a weekly basis to ensure accurate record keeping for the business  
- Performed clerical duties such as creating folders & spreadsheets, confirming payments/shipments, inputting invoices, and monthly reconciliation

Debbie Kendall Fruit LLC

Administrative Assistant

- Successfully advised & advocated for 300+ students about financial aid, loans, and scholarships
- Ensured that students completed financial aid & scholarship applications on time
- Exceeded outreach expectations to students through consistent emails, texts, and phone calls
- Created impactful Canva graphics for Instagram, email outreach, and team’s monthly newsletter
- Effectively managed student database in Salesforce and updated reports weekly

10,000 Degrees

College Advisor

- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Monitored entrances and exits to maintain safety and organized environments.
- Cared for children, from infants to toddlers

Crossfit Sav-Up

Day Care Worker

- Taught children, ages 3 to 12, pool and water safety guidelines.
- Earned positive feedback from parents regarding instruction and their child's learning success.
- Explained and demonstrated swimming techniques.
- Supervised and taught up to six children per lesson.

Swim America Swim School

Swim Instructor

- Developed games and activities using arts and crafts and monitored children's play activities to verify safety.
- Transported children to and from school and extra-curricular activities.
- Supported children in daily activities, including homework, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Communicated with parents about daily activities and behaviors.

Mia Klenk