Mercedes Clark-Smith

Mercedes Clark-Smith is an MBA-qualified digital and data leader with over 20 years of experience in delivering strategic technology transformations and engagement projects.

She has a strong background in digital and data, managing teams, product management, project delivery, e-commerce, technical leadership, strategy development, supplier management, capability development, and user experience.

Mercedes has led significant projects, including the strategic rebuild of consumer knowledge and collaboration portals for companies like Sky and Nokia, resulting in a doubling of traffic and a 75% reduction in maintenance costs.

She has also successfully delivered a transactional app for National Savings & Investments, reducing the delivery timescale from 10 months to 15 weeks through collaboration with stakeholders and suppliers.

Mercedes Clark-Smith holds an MBA in Technology Management from The Open University and a PgDip in Management from Birkbeck, University of London.

Her previous roles include Head of Design and Validation at National Savings and Investments, various positions at Sky, volunteer work at Battersea Dogs & Cats Home, and involvement in major projects like London 2012.

Mercedes has a wealth of experience in leadership, innovation, and delivering impactful digital solutions across a range of industries and organizations.