Melissa Scrima

Melissa Scrima is an accomplished professional with a diverse background in quality and customer service management.

She studied at St. Mary's College of Notre Dame, laying a strong academic foundation for her career.

Currently, Melissa holds the position of Director of Quality & Customer Service at National Oak Distributors, Inc., where she oversees and ensures high standards of service delivery.

Prior to her current role, Melissa accumulated valuable experience in various managerial positions, including National Customer Service Manager and Station Manager at Delta Air Lines Global Services, LLC.

Her expertise extends to operations management as evidenced by her role as Operations Manager at Flight Services & Systems.

Melissa's passion for customer service and operational excellence is evident from her diverse experience, which includes managerial roles at Palm Beach Zoo, University of Miami, and Sunline Services/Aer Lingus.

She has also excelled in account management roles at Swissport and American Airlines, highlighting her versatility and adaptability in different service-oriented environments.

Her early career included roles as a Ticket Agent at Iberia and Passenger Service/Cargo Reservations Agent at Alitalia Airlines, showcasing her foundation in airline services.

Melissa's dedication to enhancing quality and customer satisfaction has been a consistent theme throughout her career, making her a valuable asset in service-oriented industries.