Gordon College

Pope High School

Experienced and professional Office Administration and Executive Assistant with over 20 years experience

Morrison & Hughes

Paralegal/Case Intake Manager

•	Office administrator for a boutique environmental law firm
•	Handled all screening of incoming potential clients which entailed in-depth details of potential case, research to prepare memorandum for the legal team
•	Handled all accounts receivable and payable for vendors, experts, clients, co-counsel and everyday office expenses
•	Put together detailed reports and packages for court mediations and trials
•	Review, edit, and approve case discovery, FIOA and GORA requests, and other documentation for discovery and other legal matters 
•	E-file documents in a timely manner in accordance with state and federal laws
•	Keep all items for office in stock and readily available for attorney needs including office supplies, paper, folders, etc
•	Greet guests and make them comfortable while waiting to speak with the team
•	Answer all calls and carefully screen for all attorneys
•	Maintain intensive server with highly confidential information for clients and the firm
•	Keep office clean and ready for any depositions and visitors
•	Heavy calendar management for firm global calendar which was time and date sensitive which needed a high level of detail orientation to manage
•	Maintain relationships with all vendors to make sure we maintain the best prices for all office services
•	Open and close office 
•	Meeting minutes, distribution and follow up
•	Notarize any documentation in accordance with all laws and keep a detailed spreadsheet of same
•	High level meeting minutes for cases in state and federal court
•	Transcription of deposition and other recorded conversations

Stack & Associates, P.C.

Office Administrator

Responsible for educating patients on the benefits and potential side effects of medication. Continually educating myself and be knowledgeable about various products and their effects. The primary function of my position is to provide excellent customer service and patient care while dispensing medication to patients and caregivers, per Florida Department of Health guidelines, department rules, HIPPA and SOPs.

Parallel

Customer Care Representative

- Office manager for over 100 people in a full floor in the EY building
- Responsible for mail: open, make sure it gets to the right department, mail out to another office 
  department
- Make sure all invoices are sent to accounting and follow up to make sure of prompt payment
- Handled all building problems with the parking, management, and any issues that arise 
- Possess strong multitasking skills to handle numerous employee questions via email and in-person with the ability simultaneously manage various projects and schedules
- Onboarded new employees
- Managed all conference room schedules, organized all office functions, catering
- Maintained friendly ongoing relationship with vendors for the company in assurance all office needs were met and flowed smoothly
- Assisted in a full renovation of the Parallel Headquarters including assigning seats, made sure any team member that comes in has an active working office space for the day, allocating keys and new chairs to all desks/offices and kept extension spreadsheet detailing such
- Liasioned with all Executive Assistants on Executive travel for preparation of office for meetings, food, office space, phones, etc.
- Hosted a Atlanta HQ Friday events which included set up and take down of catering and numerous other events for 100 people
- Always maintaining the important information always got relayed to the employees so they were aware of surrounding events which may cause trouble to and from the office
- Most importantly, I made employee moral a top pritority; made sure every employee had a smile on thier face and knew they could come to me with any issue they may have

Office Manager (COVID Layoff)

•	Assist Owner/CEO and Lead Superintendent 
•	Organize all incoming mail and distribute accordingly 
•	Make sure all invoices are sent to accounting and follow up to make sure of prompt payment
•	Handled all expense reporting for the company
•	Created and maintained an organized Dropbox system for all on-going jobs for easy access to all information on the go for all employees and contractors 
•	Converted company from a paper system to an electronic system
•	Respond to all incoming emails regarding pricing structure and availability 
•	Schedule meetings for owner/superintendent 
•	Join in on strategy meetings and take minutes for later review
•	Reception backup when needed
•	Finish final job bids to be sent to clients
•	Create new job files for every bid won
•	Update and keep all job files complete with photos, invoices, expenses, minutes, punch lists, and other documentation daily
•	Complete full audit and closure of all completed jobs
•	Return all messages and emails received by close of business

KnightRighter Enterprises

Executive Assistant and Office Manager

•	Spearheaded the role to act as the true right arm to the Vice President of Consulting Services, making myself available 24/7 for ongoing needs and priorities 
•	Facilitated multiple, demanding calendars for 1 VP and 4 direct reports 
•	Organized internal and client-facing meetings and scheduled accordingly
•	Qualified all travel (booking hotels, cars.) as well as large conventions and client/management meetings
•	Maximized and sustained discounted rates for large corporate events, including hotel and car services to maximize BU budget
•	Headed and orchestrated two weekly Pipeline Opportunity calls; took minutes for updates to be entered into our company intranet; followed up on next steps discussed to completion and added possible new business
•	Completed E-Signing of multi-million-dollar contracts with VP permission
•	Ensured ongoing business data remained current for all upper executives to view
•	Teamed with and delegated assignments to Administrative and Executive Assistants team to make sure deadlines were met
•	Awarded and honored to receive the GCI Star Employee Award, voted on by the entire BU
•	Engineered and implemented important additional information in Excel reporting to manage weekly business, status reports, miscellaneous data, etc. which is still used today throughout US BU’s
•	Proficient user of Microsoft Suite, Concur, PeopleSoft, WebEx, Office XP, Office 2003-2016, & SharePoint  
•	Designated by HR to signed NDA to have access to employees’ personal information for emergency use
•     Worked remotely part time in a full home office with access to full office machines and supplies

Executive Assistant

•	Executed all month end reports for multiple programs
•	Orchestrated all claim payments in accounts payable
•	Coordinated, supervised, and trained Administrative Assistants along with assistance in the onboarding process
•	Oversaw and utilized bodily injury and property claims experience from intake to finish
•	Executed dictation for both CEO and COO; spoken word to or recorded dictation daily at high speed to put in claimant’s files
•	Booked all travel (hotels, cars, meeting spaces) according to CEO’s preference 
•	Went above and beyond to retain relationships with clients and their EA’s to keep on-going business with our firm 
•	Oversaw all claim updates - updating intranet, creating files for each claim, putting files in exact order inside the chart, keeping all files in order and easily found for Executive use
•	Developed a well-organized system to keep all claim files audit ready

Fleming & Hall

•	Acted as assistant to two lawyers in legal setting 
•	Supported in any needs for the CEO of the company
•	Hosted seminars across Georgia on Asset Preservation
•	Extensive work in wills and trusts
•	Corresponded with courthouses for deed researches
•	Protected sensitive client information and financial assets
•	Presented our company by public speaking in state-wide seminars which included the establishment of new clientele 
•	Assisted in the hiring, testing, motivation and training of new employees
•	Handled travel arrangements according to company policy always to keep price structure down
•	Organized, ordered, and maintained office supplies
•	Notary for all legal documents
•	Business closure

Legacy Trust & Estate

Executive Administrative Assistant

•	Assisted nine adjusters, including the General Executive Adjuster and Senior Marine Surveyor
•	Directly reported to Office Manager
•	Handled high volume of dictation/transcription for reports and claimant  interviews
•	Composed and distributed inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information
•	Extensive computer work that included, but not limited to internet research, computer troubleshooting, company intranet, Pyramid, GoldMine, and Microsoft Office Suite
•	Established and maintained electronic records management system for all incoming and outgoing correspondence.
•	Assisted with expense reports and billing
•	Organized, sorted and assigned mail distribution for all the employees.

Melissa Plumlee