Melissa Matlock

Melissa Matlock is a dedicated Associate Account Director with a focus on leadership, client satisfaction, growth, and profitability.

She excels in leading dynamic teams, ensuring high standards, and maintaining clear communication even in high-pressure scenarios.

Client satisfaction is a top priority for Melissa, where she builds strong relationships, prioritizes high-quality outputs, and efficiently resolves any issues that arise.

With a knack for spotting growth opportunities and aligning with client objectives, Melissa drives portfolio growth and focuses on key metrics like client goals and NPS scores.

Managing utilization rates and staffing plans, Melissa adjusts scopes to identify new revenue streams and keep accounts profitable with high retention rates.

Her commitment to innovation drives efficiency by challenging norms and staying updated on industry trends, particularly in automation, to increase client value.

Melissa's educational background includes a Bachelor of Science in Broadcast Journalism from the University of Idaho and studies at Woodinville High School.

She has held various positions at reputable organizations such as Acceleration Partners, Grovia by Acceleration Partners, AllSocial, Pacific Office Automation, The Idaho Foodbank, Sotheby's International Realty, and more, covering roles from Partner Marketing Manager to Freelance Video Producer.

Overall, Melissa Matlock's approach and dedication to excellence ensure success for both her team and clients.