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Melissa Fairbrother
Senior Manager, Launch Programs and Operations at ServiceNow
Melissa Fairbrother is a highly accomplished Business Professional with a background in the IT industry.
She has a proven track record of driving development and marketing projects from start to finish, analyzing business needs, identifying process improvements, and building solid business relationships.
Melissa excels in strategic planning, business development, budgeting, resource allocation, workflow prioritization, project negotiations, communication management, and consensus building.
Her expertise also includes policy development, crisis management, process improvements, technology integration, new product launches, agile software development, and schedule development.
She is skilled in triple constraint management, balancing scope, schedule, and cost effectively.
Melissa's specialties include being a PMP (Project Management Professional), CSM (Certified ScrumMaster), and Strategic Communication.
She holds certifications in Project Management and Program Management from Worcester Polytechnic Institute and has studied Biotechnology, Psychology at Worcester State University, and Business Management at Becker College.
With her extensive experience, Melissa has held various roles such as Senior Manager and Principal Product Marketing Manager at ServiceNow and CA Technologies.
She has managed launch programs and operations, product marketing, sales enablement, solutions marketing, engineering projects, and program management.
Melissa has also worked in roles such as Project Manager and Program Management Administrator at Concord Communications, Inc., and Boston Sales Coordinator at Infogix (Formerly Unitech Systems), showcasing her diverse skill set and adaptability.