Melanie Zamora

Melanie Zamora is a dedicated Systems and Application Performance Engineer with comprehensive experience in performance monitoring, performance tuning, end-to-end business transaction tracing, and tracking application availability and infrastructure stability. She specializes in systems and application performance and capacity management, excelling in proactive regression analysis, root-cause analysis, and collaborative planning to ensure optimal IT resource allocation and system growth requirements.

Melanie Zamora has a strong educational background, having pursued her M.S. in Business Information Technology and B.S. in Computer Science at DePaul University, along with her High School education at Lane Tech High School.

With a career primarily focused at SpringCM, now a part of DocuSign, Melanie has held various roles ranging from Senior Performance Engineer to Senior Manager in Performance Engineering. Her expertise extends to capacity forecasting and planning, data analytics tools such as SAS, MiniTab, Excel, Kibana, and performance tuning and analysis with dynaTrace. Additionally, Melanie is ITIL Foundations Certified, demonstrating her commitment to industry best practices.

Having also worked at Allstate in capacities like Application Performance Engineer and Performance and Capacity Analyst, Melanie Zamora brings a wealth of experience in infrastructure services, further enriching her skill set and understanding of IT operations at scale.