ECPI University

Technical Project Manager, Dental Technology Specialist, Implementation Specialist, Technical Product Manager, Product Trainer

Skills: Software Implementation · Computer Hardware Troubleshooting · Customer Support · Pre-Sales Support · Customer Retention · Post-Sales Support

Ivoclar NA

Field Equipment Consultant

Skills: Customer Support · Pre-Sales Support · Customer Retention · Post-Sales Support

Digital Specialist

In this role it is my responsibility to ensure the customer has a smooth transition from making the purchase to getting up to speed with daily usage of the equipment.  I ensure logistics gets the equipment delivered properly and in a timely fashion.  Then make sure the customer has all then need onsite to accept the equipment and for me to install then train them on the equipment.  

This includes but isn't limited to networking, power and physical space.  Once these tasks have been taken care of I can then train them on how to use the equipment and get the most out of it.  

Some discusions even lead down paths of available options to run the business in new and creative ways with the addition of the new equipment.  Its often my responsibility to introduce the customer to workflows that they have never seen or heard of before.  

In addition to training I am responsible for continued support of our customers and even selling.  When prospect customers have deeper technical questions that can't be answered by our sales staff I am brought in to strategize with the customer.  Trade shows are also areas in which a sales mindset is necessary, to show the customer what they could be doing in their facility with our equipment at a low cost as compared to our competitors.

PM Technologies

CAD/CAM Specialist

Develop customers knowledge on various software applications sold by Henry Schein as well as
instructing on the use of various pieces of hardware sold by Henry Schein as well.

Henry Schein

Training Specialist

Key Achievements/Projects:
•	New office construction project was a challenging task, having to coordinate and deal with vendors of all types. Maintaining the network at our existing facility all the while setting up a new facility was a difficult task that I overcame.  In spite of project delays, I was able to ensure minimal overlap in services all the while ensuring or team stayed productive.		
•	SAP implementation and design was a project that was budgeted around $100,000.  I was tasked with designing the system to work with our current production workflow but also implement new workflows for our digital side.  After successfully designing the system and implementation going as smooth as possible, we came in slightly under budget with allowed us the capability to include more users than we originally estimated.
•	Training both direct and indirect customers on the software sold and used at our company has been one of my major tasks.  Either traveling to customer’s facilities as or training our own staff, responsibility is the same.  To impart as much knowledge as possible so the trainee comes away with a feeling they are now prepared to use and be successful using our software/hardware.
•	Management of international projects has been challenging but fulfilling at the same time.  Working on projects with Taiwan, Switzerland and other countries has presented its fair share of language challenges.  I find that when focusing on technical details I get the most out of my teams in other regions.  Technical details are something we all understand and can agree/disagree on.
•	Global Standardization of processes is something I have been tasked with and have been set to project lead.  This task encompasses almost every aspect of our organization from unification of item codes globally to how we receive/accept orders globally.  The project has been set at $500,000 and was completed by December 2014.

Biodenta

Information Technology Manager

One of the critical departments aside from development is our support departments, these departments represent the company everyday and have to reflect the company’s goals and willingness to take care of our loyal customers.  Manage a small team that supports well over 1000+ customers via phone, email or onsite support.  By using technology such as Remedy and other similar systems for the IT environment I am able to manage the work efficiently and assign tasks as they come up.  Create bug reports for our software as customers report their issues and work with development to provide them with all of the necessary information to fully evaluate each bug and resolve them.
Key Achievements:
•	Avaya IP Office support/maintenance for our NJ location.
•	Training curriculum development for instructor led classes to prepare our resellers to handle 1st line support which involved hardware repair as well as software support training.  Created the curriculum and instructed classes in house as well as on site at some of our reseller’s locations.  The training classes were from 2 – 4 full days in length and were schedule 1-2 times per month.
•	Cross department strategies were initiated by me to ensure every department is aware of critical issues and are kept in the loop on when fixes will be released for them.
•	Office Management tasks have been assigned to me to be accomplished in the VP’s absence as well as tasks being delegated to me because of a proven track record to get the task completed with thoroughness. 
•	Point of contact in the US for our Denmark, Poland, Kiev and Shanghai offices with anything regarding support or any current issues with any US customer.
•	Remedy/CRM is used to ensure that we are being as efficient as possible with time and communication back to the end user.

Meisha Fogg