Megan McMullin

Megan McMullin is a professional with a diverse background in customer support, content development, and community management. Here are some key points about her:

Current Role

Megan McMullin currently works at Amy Porterfield, Inc., where she holds the position of Content Development Manager, although some sources also refer to her as a Community Success Manager.34

Previous Role

Before joining Amy Porterfield, Inc., Megan worked at MeetEdgar, a social media management software company. At MeetEdgar, she was a Customer Onboarding Specialist and played a crucial role in scaling customer support. She was instrumental in shifting the support model from email to video-focused group support, which enhanced community building and customer retention.1

Experience and Skills

At MeetEdgar, Megan worked closely with the Customer Experience Director and was involved in various aspects of customer support, including one-on-one demos and "office hours" for video support. Her role allowed her to inform product designs and test features from the customer's perspective. She also contributed to marketing efforts by writing marketing emails based on her understanding of customer pain points and language.1

Educational Background

Megan McMullin has an educational background from the University of North Carolina at Chapel Hill.3

Professional Philosophy

Megan emphasizes the importance of putting the customer at the center of business operations. She advocates for celebrating customer communication and creating a welcoming community. Her approach to customer support is centered around building human-to-human connections rather than just business-to-business interactions.12

Location

She is based in the Denver Metropolitan Area.34