Megan Dunn

Megan Dunn is an experienced customer service and technical support professional who worked at Apple in multiple roles between 2009 and 2015.1 As an Apple Certified Mac Technician, she worked efficiently to repair hardware and software issues for devices like iPhones, iPads, and Mac Computers.1

Professional Experience at Apple

Key Roles::

• Genius Administrator (June 2012 - December 2015): Responsible for loss prevention, repair turnaround time, and customer experience during device repairs1
• Apple Specialist (September 2019 - November 2019): Provided exceptional customer service, answered product questions, and supported store inventory management12
• Genius (May 2014 - December 2015): Repaired devices and worked closely with teams to ensure great customer experiences1
• Concierge/Specialist (August 2009 - September 2010): Directed customers to appropriate services and managed daily concierge team schedules1

Notable Achievements::

• Certified Mac Technician
• Occasionally trained newly hired technicians and sales specialists
• Worked as a mentor to support employee training and development

Currently, Megan works as an E-Commerce Customer Service Representative at Lumē Deodorant and has interests in UX Design and Front-End Web Development.1