Matthew Lugo

Matthew Lugo is a Customer Success professional currently working as a Manager of Customer Success at Sprout Social, Inc.23 His career focuses on leading post-sale efforts and customer experience initiatives.1

Professional Background

Matthew has developed expertise in:

• Customer Success management
• Post-sale customer engagement
• Social media management
• Customer experience (CX) leadership

Education and Skills

Matthew Lugo attended Binghamton University for his higher education.14 His skill set includes:

• Leading customer success initiatives
• Managing enterprise client relationships
• Implementing social media strategies
• Driving customer satisfaction and retention

Current Role

At Sprout Social, Inc., Matthew is responsible for:

• Overseeing customer success operations
• Ensuring client satisfaction with Sprout Social's products and services
• Developing strategies to enhance customer experience
• Managing a team of customer success professionals

Matthew is part of Sprout Social's customer-facing team, working alongside other professionals like Allyson Vaughn, who serves as a Customer Success Manager for enterprise clients.5

Location

Matthew Lugo is based in the United States, specifically in the Chicago, Illinois area.34