Matthew Hutson is an accomplished professional with extensive experience in the telecommunications and media industries. Currently serving as the Head of Customer Operations at News UK, Hutson has a proven track record of delivering exceptional results. Prior to his current role, Hutson held various senior positions, including Call Centre Consultant at Clearanswer Call Centres, Head of Inlife Sales and Retention, and Head of New Acquisition at TalkTalk.

At TalkTalk, Hutson was responsible for driving new business growth, ensuring a seamless customer experience, and enhancing customer retention strategies. He has a wealth of expertise in call centre management, retention, and customer experience, providing outstanding solutions to clients.

In his current role as Head of Customer Operations, Hutson leads News UK's customer service team and oversees the company's customer experience strategies. He is committed to providing unparalleled support to customers while also ensuring the team is equipped with the necessary tools to provide high-quality service.

With his in-depth understanding of customer service, Matthew Hutson is poised to continue making meaningful contributions to the media and telecommunications sectors.