Matthew Hartman

Matthew Hartman is a seasoned IT leader with expertise in IT service delivery, operational management, customer service, project & program management, device management, remote team management, coaching, end point technologies, service management, and ITIL methodologies.

Throughout his career, Matthew has focused on challenging himself, seeking solutions, and fostering a results-driven approach. He has a track record of serving over 62,000 customers, leading to a 25% increase in customer satisfaction, improved business productivity, and enhanced service delivery metrics by over 30%.

His professional values include seeking results, embracing challenges, prioritizing customer happiness, taking on additional responsibilities, being action-oriented, making a difference, valuing team success, and cultivating a passion for coaching and sharing experiences.

Specializing in various IT tools and methodologies, Matthew's skill set includes Novell ZENworks, Lumension End Point Management, Microsoft WSUS, McAfee AntiVirus, Symantec End Point Security, FileWave, IT service management, SLA's, ITIL, process efficiency, enterprise deployments, and more.

Matthew studied Operations Management and Information Systems at Northern Illinois University and has held key positions in organizations like Oracle, Walmart Global Tech, Publicis Groupe, and HNI Corporation in IT, project management, and technology leadership roles.

In addition to his professional endeavors, Matthew enjoys networking and discussing topics such as technology, leadership, coaching, business, and fantasy sports. He is open to making new professional acquaintances and sharing insights across various domains.