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Matthew Dewsnap
Contact centre, product & technology specialist
Matthew Dewsnap is an accomplished professional with extensive experience in multi-channel contact center management, leading front line teams, and overseeing strategic projects in various organizations.
His career is marked by a consistent track record of achieving targets, thanks to his passion, commitment, and deep business acumen.
Matthew's key skills include strong analytical capabilities, adept team management and leadership abilities, effective communication skills, and a history of driving positive change within teams and operations.
He holds a degree in Business/Commerce and has pursued leadership and management qualifications through NVQ and Diploma programs at the Institute of Leadership & Management.
Matthew has held significant roles in reputable companies like Sainsbury's and Home Retail Group PLC, where he served as a Senior Product Manager, Operations Manager, Product Manager, and in various customer service leadership positions.
