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Matt Walton
Experienced Digital Business Leader in the UK
Matt Walton is a seasoned digital leader currently serving as the Head of Experience Design at Direct Line Group.24 With an extensive background in digital transformation and customer experience, Walton brings a wealth of expertise to his role.
Professional Experience
Walton's career at Direct Line Group has progressed through several key positions:
- Head of Experience Design (June 2022 - present)
- Digital Transformation Lead (November 2020)
- Digital Director (November 2019)
- Head of Digital Product (prior to November 2019)2
Skills and Expertise
Matt Walton is known for his:
- Strong leadership in the digital space
- Ability to identify opportunities for growth and transformation
- Expertise in improving existing processes and systems1
His skillset encompasses various areas of digital product development, including:
- User experience (UX) design
- Digital transformation
- Customer experience optimization
- Commercial growth strategies
Professional Reputation
Colleagues and industry professionals regard Walton as a capable leader with a firm grasp of digital technologies and their applications. He is recognized for his ability to drive digital transformation initiatives and improve customer experiences.1
Current Focus
At Direct Line Group, Walton leads the Experience Design team, focusing on enhancing customer experiences through innovative digital solutions. He is based in London and works in a hybrid capacity.3
Matt Walton's expertise and leadership in digital transformation and experience design make him a valuable asset to Direct Line Group and a respected figure in the digital insurance industry.
