Matthew Sullivan

Matt Sullivan is the Senior Customer Experience Manager at Guardian News & Media, based in Greater London. He is responsible for enhancing customer engagement and improving service delivery within the organization. His expertise is focused on creating strategies that enhance the overall experience for customers interacting with the Guardian's various platforms.1

Sullivan has built a professional network of approximately 245 connections on LinkedIn, indicating his active involvement in the media and customer experience sectors.1 His role at Guardian reflects a commitment to understanding customer needs and leveraging feedback to drive improvements in service quality and user satisfaction.2

In addition to his current position, Sullivan has a background that suggests a strong foundation in customer experience management, likely involving various aspects of digital media and audience engagement strategies. His contributions are pivotal to maintaining Guardian's reputation as a leading news organization that prioritizes its audience's needs.