University of La Verne

LinguaEdge

Customer Centric | Impact Driven | Enthusiasm Enthusiast | Dad and Partner | Duck Duck Gray Duck #IYKYK

Same as below, really, just with more companies and not just financial services. :)

EVERFI from Blackbaud

Enterprise Account Executive

Helping some of the largest financial services companies and fintechs in the world to power their community impact through meaningful education and experiences.

Senior Director, Strategic Account Management

• Manages Customer Success team of five, Client Services team of 11, and CS Operations team of one as they support our 160 global clients and 4m+ users
• Responsible for maintaining CRM (Salesforce) forecast, renewing and expanding $7m+ in Annual Recurring Revenue across public and private sector
• Drives strategic initiatives and process improvement, removes barriers to success, advocates for team with executive leadership across the company
• Modified Account Management approach to lead a Net Revenue Retention improvement from 65% in the first half of 2021 to 96% in the second half, a revenue impact of more than $1.4m.
• Supported Pfizer as it collected 1,593 ideas and implemented 147 that enabled employees to more effectively execute on the company's Bold Moves initiatives
• Facilitated Johns Hopkins University's Diversity Innovation Grant collection process, helping to award $37,500 to 15 projects programs and projects over five years that bring diverse perspectives to issues in higher education and increase inclusivity in the JHU community

IdeaScale

Global VP of Account Management & Customer Success

• Hired and managed Government Account Management team of two that's responsible for customer success, relationship management, customer retention and account expansion
• Responsible for $4.5m in SaaS Annual Recurring Revenue
• Teamed with sales to achieve Negative Net Churn two out of the last three years (2018 and 2020)
• Provided training, guidance and represented the product enhancement requests of NASA@WORK, which has saved an estimated $9m+ through crowdsourced solutions.
• Enabled training, on-the-point delivery, real-time support for the United States Air Force. Integrated the IdeaScale platform into their Innovation Ecosystem to ultimately empower more than 1,500 airmen- and guardian-generated projects

VP, Account Management, North American Government

• Managed a book of business of $2m ARR.
• Key responsibilities include onboarding and launch, innovation strategic guidance, technical oversight, retention and expansion.
• Teamed with sales to grow the book of business from <$1m ARR in 2014 to $3m+ in 2019.

Senior Government Account Manager

Led a team that fundraised for Children International, a 77-year-old charity, signing up sponsors for more than 150 children in developing countries in three months.

DialogueDirect

Fundraising Team Lead

• Taught English as a foreign language to Romanian and Hungarian students of different proficiency levels, grades K-2, 5-8 and adults. 
• Organized and led effort to develop a yearlong, national curriculum for early English learners (K-2), complete with activities and lesson plans for each student learning proficiency. 
• Leveraged relationships at the NFL, Anaheim Ducks, LPGA and Cleveland Golf to acquire donated sports equipment and start various sports clubs at Tulghes Middle School

Peace Corps

EFL Teacher / Volunteer 

• Handled all assets of sports public relations for respective clients, including publicity, brand activation, credentialing, media logistics, onsite support and reporting.
• Clients included, but were not limited to: NFL, Super Bowl, NHL, LPGA Tour and AVP Pro Beach Volleyball Tour.

Brener Zwikel and Associates

Customer Success Manager

In addition to writing 6-7 stories per week, I directed the publication’s editing, photography, layout and website management.

Matt Paulson