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Matthew Mueller
Head of Operations @ REKKI
Professional Background
Matt Mueller is an accomplished professional currently serving as the Head of Operations & Support at REKKI, where he leads a dedicated team of Customer Success Representatives. His primary objective is to optimize the ordering process between restaurants and their food suppliers, ensuring that client satisfaction remains at the forefront of REKKI's mission. With a wealth of experience in the food tech industry and a passion for enhancing customer experience, Matt's expertise is instrumental in maintaining REKKI’s reputation as a forward-thinking platform that bridges the gap between dining establishments and their essential suppliers.
Before joining REKKI, Matt held several significant roles at Uber, specifically within the EMEA region. As the Strategy, Planning & Analytics Lead for Uber Eats, he was responsible for guiding the strategic direction of operations and enhancing the company's data-driven approaches to optimize service delivery. His roles at Uber include serving as a Senior Associate in Online Sales and playing a pivotal role in expanding the Uber Eats brand. Through his experience, Matt gained valuable insights into the demands and dynamics of the rapidly evolving food delivery sector, contributing to Uber Eats becoming a household name.
Adding to his diverse career, Matt was once a Prize Developer at XPRIZE, an organization dedicated to driving technological innovation for the benefit of humanity through incentivized competition. In this capacity, he was involved in creating challenges that inspire teams to develop solutions for pressing global issues. Matt's earlier career also includes valuable experience at OSIsoft, where he served as a B2C Marketing Consultant, Team Lead of Technical Support, and Technical Support Engineer. This array of roles provided him with a robust foundation in technical support and marketing strategies.
Education and Achievements
Matt’s educational background includes an impressive academic track, having earned a Master of Business Administration (MBA) with a concentration in Entrepreneurship/Entrepreneurial Studies from the prestigious UCLA Anderson School of Management. This advanced degree has equipped him with essential skills in business strategy, financial management, and entrepreneurial thinking, which he effectively applies in his current role at REKKI. Furthermore, his academic journey began at the University of California, Berkeley, where he completed a Bachelor of Science in Mechanical Engineering. This technical expertise has greatly contributed to his analytical approach in leadership roles and his understanding of complex processes in the industries he has worked in.
Matt’s educational qualifications not only showcase his commitment to learning and professional development but also reflect his ability to integrate engineering principles with business acumen. His combination of technical and managerial skills enables him to address multifaceted challenges in operations and customer support swiftly and effectively.
Achievements
Throughout his career, Matt has achieved numerous milestones that highlight his professionalism, dedication, and strategic vision. His leadership at REKKI has been pivotal in refining operational workflows, resulting in improved efficiency and elevated customer satisfaction ratings. His adeptness at managing teams allows him to foster a culture of collaboration and continuous improvement, driving success within the organization.
During his tenure at Uber, Matt was integral in expanding the Uber Eats brand across the EMEA region, contributing to its position as a leading food delivery service. His role in strategy and analytics positioned him as a key player in optimizing performance metrics, streamlining processes, and leveraging data insights to inform business decisions.
Matt’s experience with XPRIZE provided him with unique perspectives on innovation and the capacity to inspire change. His role involved collaborating with diverse groups to create challenges that encouraged creative solutions to significant global challenges, showcasing his ability to think outside the box.
As a professional who seamlessly combines engineering principles with business strategies, Matt Mueller's trajectory reflects a commitment to excellence and a passion for transforming operational frameworks within diverse industries. His strong academic background and progressive career path position him as a leader in the realms of operations, strategy, and customer success.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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