Matt Margereson

Matt Margereson is the Chief Operating Officer (COO) at Hotel Chocolat, a prominent British chocolatier and cocoa grower. He has been instrumental in navigating the company through various challenges, particularly during the COVID-19 pandemic, where he emphasized the importance of agility in operations and a focus on customer service. Margereson highlighted the company's vertically integrated business model, which allowed for a swift pivot to online sales when physical retail locations were forced to close.1

Professional Background and Leadership Style:

Margereson's leadership style is characterized by a strong emphasis on culture and collaboration within the organization. He advocates for a workplace environment that encourages open communication and problem-solving among teams. This approach has been particularly beneficial in fostering a culture that adapts quickly to changing market conditions.12 During discussions about leadership, he has shared insights on balancing risk management with growth opportunities, emphasizing that operational teams should have a voice in addressing challenges and proposing solutions.1

Commitment to Diversity and Inclusion:

In addition to his operational responsibilities, Margereson is also involved in promoting diversity and inclusion within Hotel Chocolat. He serves as a sponsor for initiatives related to sexual orientation within the company, reflecting a broader commitment to creating an inclusive workplace where all employees feel valued and heard.3

Overall, Matt Margereson plays a crucial role in shaping the strategic direction of Hotel Chocolat, focusing on both operational excellence and a positive corporate culture.