Matt Lombardi

Matt Lombardi is a dynamic executive with over 9 years of experience in leading customer experience strategy and operations, complemented by 17+ years of business management expertise.

He collaborates with C-Suite executives to drive large-scale customer experience improvement initiatives for sustainable business growth.

Matt excels in operationalizing customer-centric cultures, building top-tier customer listening and analytics programs, and designing exceptional customer experiences through programs like journey mapping and design thinking.

His educational background includes a BA in Political Science from Bates College.

Matt Lombardi has held key roles such as Global Vice President of Customer Experience at ServiceNow, Advisory board member for the Customer Experience Program at San Francisco State University, Head of Customer Experience at ServiceNow, and various customer experience leadership positions at ADP and Concur.

He has also been actively involved in non-profit work as the Board President of Project Amplifi, an Advisory board member at Galeforce Capital, and as a Co-founder at hear it local.

Additionally, Matt has experience in investment management and entrepreneurship, having worked in roles such as Director at Investors' Circle, Manager of Entrepreneur Services at Investors' Circle, and Research Associate at Investors' Circle.