The University of Salford

Wigan & Leigh College

St. John Rigby College

Liverpool John Moores University

Senior UI/UX Designer at Desap Enterprises

Manchester, Manchester, United Kingdom

- Developing and producing high-quality design solutions through low/high fidelity wireframes, flow diagrams, storyboards, site maps, prototypes that show all required functionality.• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.• Illustrating design ideas using storyboards, process flows and sitemaps•  Deep understanding of Apple’s human interface design guidelines and Google’s material design guidelines.• Maintain knowledge of current and emerging UI design concepts, standards, and best practices• Develop UI mockups and prototypes to communicate design ideas to stakeholders and support project planning•  Adhere to style standards on fonts, colors and images•  Present designs to the design team and all the stakeholders.• Identify and troubleshoot UX problems

Desap Enterprises

Senior UI/UX Designer

- Managing multiple projects & creating control logs• Performing multiple scrum calls, reviews & retros• User Stories, Scrums, reviews & retros with clients• Presenting work to stakeholders for sign-off• Agile Project Management• Create user flows, process flows and site maps• Road Mapping and managing expectations• Developing low fidelity wireframes and user journey maps that show all required functionality and flow• Understand clients & creative teams needs• Knowledge of iOS/Android platforms• Developing, building & maintaining applications in Xcode, Android Studio and ReactNative• Mobile App UI design knowledge• App/CMS/CRM/Remote training• Knowledge of Android Studio & Xcode• Presenting work to stakeholders for sign-off• Provide opportunities for ongoing development • Helping clients define a MVP and a product roadmap• Liaising with key stakeholders to gather requirements for mobile applications and translate these into user stories for the development team

Mobile Product Manager

Provide training & technical support for colleagues, new and existing clients on all Autocab's bespoke software & products throughout the UK.Responsibilities include:• 70:20:10 model. • Project/Client Management• Driver training• Conduct effective induction and orientation sessions• Operator and management training• App/CMS/CRM/Remote training• Creating, designing and updating documentation and training videos.• Testing and documentation of new products.• Training colleagues• Managing multiple projects.• Deploy a wide variety of training methods• Monitor and evaluate training programs effectiveness• Resolve any specific problems and tailor programs as necessary• Maintain a keen understanding of training trends, developments and best practiceKey experiences & knowledge: Project/Account/Client Management CRM training & setupTraining different experiences. (From Induction to Management and Stakeholders)Multitasking between projects/clientsTraining ClientsManagementTime ManagementTrain the TrainerKey Competencies:TeamworkResponsibilityCommercial awarenessCareer motivationDecision makingCommunicationLeadershipTrustworthiness & EthicsProblem SolvingOrganisation

Autocab Ltd

Learning & Development IT Trainer

Responsibilities include:• Working with iOS/Android APIs• Google Console Credentials• Developer Apple account (Bundle ID, Provisioning Profiles, Certificates) • iOS/Android processes• Mobile App Management• Project/Client Management• Testing and documentation of new products.• Assisting Project Engineers throughout installation process.• Computers/Printers/Physical and Remote Servers/Email configuration. • Diagnosing and resolving engineers issues• Website Design via WordPress• Escalate any customer complaints or issues to company management• Maintain and develop technical knowledge in line with Product development• Managing multiple projects• Provide end-to-end project management throughout the project life cycle • Conduct multiple scrum calls and performing reviews and retros with clients• Agile Project Management Methods• Supporting & encouraging team members to maximise productivity and developing skills• Ensuring projects stay within timescales• Structuring projects & generating control logs• Engaging with the team to understand their progress with tasks• Liaising with clients and members of team, to keep projects running smoothly• Presenting work to stakeholders for sign-off • Deploy a wide variety of training methods• Resolve any specific problems and tailor programs as necessaryKey experiences & knowledge: Project/Account/Client Management Multitasking between projects/clientsManagementTime ManagementWordPressAndroid Studio/XcodeGitHub/BeanstalkiOS/Android Push NotificationsiOS/Android progressesiTunesConnect & Apple Developer portalsGoogle Console & Play Console - including creating SHA1, APIs, & credentials Project/Account/Client ManagementKey Competencies:TeamworkResponsibilityCommercial awarenessCareer motivationDecision makingCommunicationLeadershipTrustworthiness & EthicsProblem SolvingOrganisation

Project/Mobile Apps Engineer

- 70:20:10 model• Managing multiple projects• Provide end-to-end project management throughout the project life cycle • Conduct multiple scrum calls and performing reviews and retros with clients• Agile Project Management Methods• Supporting and encouraging team members to maximise productivity & the development of skills• Ensuring projects stay within timescales and budget. (Including backlog & sprint plans)• Structuring projects and devising processes that ensure efficiency• Generating project control logs• Road Mapping and managing expectations    • Engaging with creative teams to understand their progress with tasks• Liaising with clients and members of the creative team, to keep projects running smoothly• Presenting work to stakeholders for sign-off • Draw an overall/individual training and development plan that addresses needs and expectations• Deploy a wide variety of training methods• Conduct effective induction and orientation sessions• Monitor and evaluate training program’s effectiveness• Provide opportunities for ongoing development• Resolve any specific problems and tailor programs as necessary• Maintain a keen understanding of training trends, developments and best practicesKey experiences/knowledge: Android Studio/XcodeGitHub/BeanstalkiOS/Android Push NotificationsiOS/Android progressesProject/Account/Client ManagementExhibition/Event Management & DesignIndepth use of TerminalCRM setupFlinto/InVisionAdobe CS SkillsGraphic DesignUI/UX design.Multitasking between projects/clientsTraining skills and practices Training clientsManagementTime ManagementAnalyticsKey Competencies:TeamworkResponsibilityCommitment to careerCommercial awarenessCareer motivationDecision makingCommunicationLeadershipTrustworthiness & EthicsProblem SolvingOrganisation

Apposing

Digital Project & Training Manager

Please see example of my work...• In charge of Appitized Business design, training and app development.• Developing, building and maintaining applications.• Conduct multiple scrum calls and performing reviews and retros with clients• Agile Project Management• Project managing clients, developing approved App designs in Xcode and Android Studio• Familiar with Objective C and Java within Xcode and android studio• Responsible for setting up the design of the Appitized Business Franchise brand and materials• Handling support escalations and technical support, including quality assurance• Accountable for the UI/UX design of our applications. • Writing the require technical documents for the next releases on iOS and Android• Designed and launched the RTD Internal App, • Creating and manage the expenses feature from design, development, to the final output.• Communicating to the business on what’s been delivered, the road map & managing expectations• Deploy a wide variety of training methods and creating user documentations • Conduct effective induction and orientation sessions• Monitor and evaluate training program’s effectiveness• Opportunities for ongoing development• Resolve any specific problems and tailor programs as necessary• Keep an understanding of training trends, and best practices• Conducting Appraisals• Devising individual learning plansKey experiences/knowledge: 70:20:10 modelAndroid Studio/XcodeGitHub/BeanstalkiOS/Android Push NotificationsiOS/Android progressesProject/Account/Client ManagementExhibition/Event Management & DesignIndepth use of TerminalCRM setupFlinto/InVisionAdobe CS SkillsGraphic DesignUI/UX design.Multitasking between projects/clientsTraining skills and practices Training clientsManagementTime ManagementAnalyticsKey competencies:TeamworkResponsibilityCommercial awarenessDecision makingCommunicationLeadershipTrustworthiness & EthicsProblem SolvingOrganisation

Appitized Business Ltd

Head of Design, Training & App (Project) Development

- Meet with clients or directors to determine the scope of a project• Advise clients on strategies to reach a particular audience• Determine the message the design should portray• Create images that identify a product or convey a message• Develop graphics for product illustrations, logos, and websites• Select colours, images, text style, and layout• Present the design to clients or directors• Incorporate changes recommended by the clients into the final design• Review designs for errors before printing or publishing them• Collaborate with product management to define and implement solutions• Execute all visual design stages from concept to final hand-off to engineering• Create wireframes, storyboards, user flows, process flows and site maps• Present designs and deliverables to peers and executive level stakeholders• Conduct user research and evaluate user feedback• Establish and promote design guidelines, best practices and standardsKey experiences/knowledge: Android Studio/XcodeGitHub/BeanstalkiOS/Android Push NotificationsiOS/Android progressesProject/Account/Client ManagementExhibition/Event Management & DesignIndepth use of TerminalCRM setupFlinto/InVisionAdobe CS SkillsGraphic DesignUI/UX design.Multitasking between projects/clientsTraining skills and practices Training clientsManagementTime ManagementAnalytics

UI/Graphic Designer

- Working and reporting directly with the operations director. • Developing, building & maintaining applications in Xcode and Android Studio.• Project management• Deliver company wide and project training as required including at short notice• Facilitating development by working with design and UX teams• Developing a deep understanding of Android Studio and Xcode• Building strong relationships with business users and stakeholders• Prioritising development and managing the overall app requirements process• Responsible for managing priorities and delivery across the team of developers• Owning the full product life cycle from start to finish of new and existing products• Communicating to the business on what’s been delivered, • Road Mapping and managing expectations• Deploy a wide variety of training methods• Conduct effective induction and orientation sessions• Monitor and evaluate training program’s effectiveness• Opportunities for ongoing development• Resolve any specific problems and tailor programs as necessary• Keep an understanding of training trends, and best practices

Appitized

App, Design & Training Manager

- Maintaining customers’ trust in Apple• Skilled expert, troubleshooting and repairing products. • Problem-solving and people skills with swift resolutions to their technical problems. • Educated team members about products and problem-solving advice.  • Keeping my own technical know-how up to date. • Good customer service and empathetic nature.• Provided insightful advice and friendly, hands-on technical support to Apple customers in need. • Quickly diagnose product issues on the spot, explaining situations with patience and empathy. • Determining whether repairs can be done or a replacement is needed quickly.• Juggling more than one customer, staying conscious of their time demands as well as my own. • Fulfil Apple’s service commitment with style, speed and skill. • Earn the trust of customers and co-workers alike as I offer guidance, knowledge and trainingKey points in the role: • Strong people skills and a knack for problem solving.• Maintain composure and customer focus while troubleshooting and solving technical issues. • Ability to adhere to a schedule of customer appointments. • Have an aptitude for acquiring skills in technical repairs and an eagerness to learn.• Have excellent time management skills and can make decisions quickly.Key competencies:TeamworkResponsibilityCommunicationLeadershipTrustworthiness & EthicsProblem SolvingOrganisation

Apple

Genius & Training Mentor

- Responsible for any POS related issues; working with store operations to resolve issues• Perform full cashier duties and related functions.• Overseeing the functioning of store POS systems and ensure its competency.• Perform regular and more complex sales transactions involving cash and credit checks• Knowledge of current promotions, merchandise features, and store inventory. • Conduct cash drops, sales reconciliations, opening/closing procedures and • Report all discrepancies to the management team• Knowledge of company’s loss prevention procedures  • Handle customer transactions, complaints, exchanges, refunds, adjustments and overrides• In charge of training new cashiers on an initial as well as ongoing basis

Cashier/Cashier Trainer - (6 month Career Opportunity)

Primary Responsibilities• Fully trained Apple Facilitator and Mentor. • In charge of training, leading, developing and organising over 100+ new and experienced staff. • Responsible to organise resources and logistics for three days off site, including • Room setup and event management• Ongoing support and leading a team of qualified mentors. • Ensured all colleagues performed to the best of their ability in all areas of the store and the UK. • Involved with the training and facilitating of 100+ new employees at the NSOs• Presenting and facilitating Apple core training to large groups of employees.• Full induction training and scheduling• Customer service Training (Apple Steps of Service), • POS/online and offline training, • iPhone, carrier systems, Mac and VM standards training. • Experience leading front of the room trainings and delivering curriculum across sales and account management teamskey competencies:TeamworkResponsibilityCommitment to careerCommercial awarenessCareer motivationDecision makingCommunicationLeadershipTrustworthiness & EthicsProblem SolvingOrganisation

Training Facilitator Lead

- In charge to lead a team of iOS Mentors.  • Supporting and coaching new and experienced colleagues’ knowledge of carriers• Working in a fast-paced, target driven environment • Set the example with every mobile customer interaction, and was the • Highest in my store for continually surpassing my targets for connected contracts. • Attended conference calls with our other stores to share ideas• Come up with new ideas to help Specialists give the best knowledge and advice • Regular feedback sessions from both colleagues and managers.• In charge of facilitating training on carrier systems, with EE's rollout of their 4G Network• Led training for 90+ in my own store for multiple launches and provided support and coaching• Exceeded Apple's expectations in the innovation that brought success with iOS.  • Was the highest in my store for continually surpassing my targets for connected contracts.• From my sales training 95 colleagues were hitting their targets. This was the best in the UK market for the month of December 2012.Key Qualifications• Passion for education and ability to instruct in a hands-off manner, letting users learn by doing.• Ability to teach groups and coach multiple customers simultaneously.• Tenacity to work with users until they truly become independent and able to create on their own.Key competencies:TeamworkResponsibilityCommitment to careerCommercial awarenessCareer motivationDecision makingCommunicationLeadershipTrustworthiness & EthicsResults orientationProblem SolvingOrganisation

iOS Training Lead

- The beginning of a customer’s experience at the Apple Retail Store.• Enrich people’s lives through meaningful dialogue about the coolest products on Earth.• Earn trust by recommending solutions that do more than meet people’s needs.• Passionate ambassador to the brand that’s revolutionising retail• Highly regarded team member and mentor with experience in B2B & B2C sales.• Responsible for delivering outstanding customer service in line with the Apple Steps of Service• Making sure I could effectively engage customers and colleagues with different tech levels• Motivated to work independently and lead the Specialist team to achieve goals • Enjoy the challenge of working towards objectives. • Supported the Leadership team and helped the Sales Leader achieve the store’s priorities.Additional Points:• Have excellent time management skills and can make decisions quickly.• Maintain composure and customer focus while troubleshooting and solving issues. • Reassure customers when delivering product diagnoses and potential solutions.• Ability to assess customers’ support needs when they arrive, • Provide solutions• Flexibility to regularly rotate through different technical specialities and skill sets• Ability to thrive on change as products evolveKey competencies:TeamworkResponsibilityCommitment to careerCommercial awarenessCareer motivationDecision makingCommunicationLeadershipTrustworthiness & EthicsResults orientationProblem SolvingOrganisation

Specialist

My main tasks were the following:• Product availability, colleague availability, product quality and customer service are all part of your everyday working life as a Section Leader. • Be a mentor and motivator, coaching colleagues to deliver and maintain department standards such as cleaning, trading law, quality checks and product availability• Set an example with your smart appearance and warm, friendly style• Keep teams fully informed and focused through the daily get togethers known as the Asda ‘huddle’.• Make sure colleagues are available to serve the customer through careful planning of overtime and holidays• Use Asda's innovative stock control system to ensure the right products are on the right shelves at the right time• Make sure colleagues are fully trained, up to speed and up for the challenge• Put the customer at the heart of everything I do

Asda

Mentor

My main tasks were to undertake stock rotation and replenishment. Working for a large company this needed to be dealt with competently and responsibly. As my department required my line of stock (chilled provisions) to be restocked quickly and efficiently, due to Trade and Standards law and to assure the product is kept in perfect condition.

Chilled Provisions Colleague

As a Team Leader I was responsible for supporting the Restaurant Management Team in the smooth running of the store by maintaining company procedures and standards as well as running your own shifts.My major duties and responsibilities as a Team Leader were:Delivering a ‘Customer Mania’ service levelEnabling the team to deliver fantastic products and outstanding restaurant cleanlinessAssisting the Restaurant Manager to develop your team and provide development & trainingEnsuring all Health and Safety/Food Hygiene regulations are adhered toSupporting the Restaurant Manager in the control of food and labour costs

KFC UKI

Team Leader

As a Team Member I was responsible for supporting the Management Team in the smooth running of the store.My major duties and responsibilities as a Team Member were:Delivering a ’Customer Mania’ service levelDelivering fantastic products and outstanding restaurant cleanlinessAccurately handling cash and using our till system

Matt Graham

Matt Graham