Masoom Afridi

Masoom SBOBNG-PTIV/ED Afridi is a seasoned IT professional with over 21 years of experience in Datacenter Cloud Service Delivery & IT- Infrastructure Management.

Specializes in providing solutions in Private/Public Cloud, ERP Applications (Oracle EBS/SAP), Databases, and Mission Critical Enterprise Environments.

Proficient in setting up Cloud Hosting & Managed Infrastructure Services for diverse customers, covering areas such as Databases, ERP Applications, Automation, Network, Servers, Storage, Disaster Recovery, and Service Desk.

Skilled in implementing ISO/IEC 20000 and ITIL framework across Infrastructure Services, ensuring operational excellence and adherence to best practices.

Experienced in managing on-shore and off-shore operations, optimizing processes, and delivering reliable and cost-effective solutions to enhance quality and efficiency.

Recognized for achieving high customer satisfaction by ensuring delivery excellence, on-time project completion, and 24x7 support meeting SLA targets and customer needs.

Establishes and maintains strong relationships with technology vendors, conducts evaluations of infrastructure products, and oversees efficient procurement processes.

Possesses expert knowledge and practical experience in Database Consolidation, Cloud Hosting Services (Microsoft Azure, AWS, Oracle Cloud), Disaster Recovery, Oracle EBS, SAP, and various databases like Oracle, MySQL, and MS-SQL.

Extensive understanding of infrastructure components such as servers, storage, firewalls, load balancers, hypervisors, monitoring, security, service desk, and audit compliance.

Holds a B.E. degree in Computer Science with First Class with Distinction from Bapuji Institute of Engineering & Technology.

Has held key roles including Senior Service Manager - Digital Platforms (Cloud & Middleware), Cloud Operations Manager, and Cloud Service Delivery Manager at Shell, showcasing a successful career progression.

Previously worked in various IT roles at reputable organizations like ITC Infotech, Tata Consultancy Services, Oracle Corporation, SABIC, and Al-Jazirah Corporation.

Demonstrates a strong track record of leadership, technical expertise, and project management skills within the IT industry.