Masha Krol

Masha Krol is a prominent entrepreneur and the Co-founder and CEO of Ampersand, a company focused on leveraging AI technologies to enhance customer success teams. She has a diverse background in AI, design, product development, and strategy, particularly in the context of early-stage startups.

Professional Background

• Current Role: As the CEO of Ampersand, Krol is dedicated to integrating AI into customer success strategies, aiming to empower teams with innovative tools for growth.
• Previous Experience:
  • Co-Founder and CEO of Glowstick: Krol has been leading Glowstick since January 2021, where she focuses on product and design innovations.
  • Founder in Residence at Entrepreneur First: She held this position from September 2020 to June 2021, mentoring aspiring entrepreneurs.
  • Human-AI Interaction Lead at Element AI: From January 2019 to January 2020, she played a significant role in shaping AI interactions within products.
  • Various roles at IBM: Krol has extensive experience at IBM, where she worked in multiple capacities including UX design and product management.

Skills and Interests

Masha Krol is particularly passionate about the intersection of technology and user experience, believing in the potential of AI to improve human interactions. She is proficient in multiple languages, including English (native), Russian (bilingual), and French (elementary proficiency) .1

Online Presence

Krol actively shares insights on platforms like LinkedIn and Twitter, discussing topics related to AI and entrepreneurship. Her social media presence reflects her commitment to fostering innovation in customer success through technology .234