Mary Coffin

Mary Coffin is a highly accomplished professional, known for her exceptional leadership in the financial sector, particularly during challenging times like the 2008 financial crisis.

During her 23-year tenure at Wells Fargo, Mary Coffin made significant contributions, particularly in the areas of Home Lending Servicing and Customer Excellence Complaint Management.

She played a pivotal role in serving over twelve million mortgage customers and led the deployment of solutions for struggling borrowers during the financial crisis.

After being named EVP of Customer Excellence Complaint Management, Mary led the design and implementation of an enterprise-wide complaints management operation and cutting-edge data analytics system.

With a Bachelor of Business Administration in Accounting and Finance from the University of Northern Iowa, Mary Coffin brings over 35 years of experience to her consulting roles, where she assists leaders in navigating transformative change and achieving operational excellence.

As a compassionate and innovative leader, Mary emphasizes customer excellence, efficiency, controls, and risk management in all her undertakings.