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Marta Vineta
Manager, Fraud & Operations - Multilingual - CFE candidate
Professional Background
Marta Vineta is a seasoned manager with an impressive five years of experience in the fields of fraud prevention, chargeback management, and customer support. Currently, she leads a diverse and dynamic team of fraud analysts, chargeback specialists, support representatives, and team leads across various locations, including the United States, the United Kingdom, and Mexico. Marta's managerial capabilities are complemented by her adeptness at recognizing fraud trends, navigating complex fraud rings, and efficiently managing forecasted case volumes. Her drive not only stems from achieving operational goals but is also profoundly motivated by seeing her team members excel and fulfill their career aspirations.
Throughout her career, Marta has made it her mission to streamline processes and improve existing workflows. Leveraging her strong analytical skills, she has consistently enhanced team performance and customer satisfaction by implementing innovative strategies. Marta embodies a hands-on leadership style; she is not hesitant to assist her team during high-demand periods, helping clear queues, fill in case reports, or provide coverage as needed. Furthermore, her commitment to team development shines through her preparation of tailored training and metrics that support growth and learning.
Education and Achievements
Marta's academic background is as impressive as her professional experience. She studied a Master 1 in European and International Law at Université Paris 2 Panthéon-Assas, showing her dedication to mastering complex legal concepts which are integral in her current role managing fraud operations. Continuing her legal education, she earned a Licence en droit from the same esteemed institution, equipping her with foundational legal knowledge that benefits her in fraud investigations.
In addition to her law degrees, Marta pursued a Double Degree in Law from Universitat Autònoma de Barcelona, adding international perspective to her legal expertise. This multilingual and multicultural educational base allows her to engage effectively in diverse environments, aiding her fluid communication with team members and stakeholders across various countries.
Marta also holds specialized qualifications in Forensic Accounting and Fraud Examination from West Virginia University, which strengthens her analytical abilities in fraud detection and investigation. Moreover, she studied Administration and Corporate Communications at FIAC Business School, further enhancing her capability in managing operations efficiently and communicating effectively both internally and externally.
To add to her language proficiency, Marta completed a Diplôme de Français (Français langue étrangère) at Université de Lausanne, solidifying her fluency in French alongside Spanish, English, and Catalan. This linguistic versatility not only enhances her professional interactions but also allows her to contribute to teams from varied backgrounds.
Notable Achievements and Contributions
Throughout her career, Marta has held significant roles leading towards her expertise in fraud management and operational support. Her current position as Manager of Fraud and Operations Support at Kibo Commerce showcases her strategic approach to managing fraud prevention and customer retention. Prior to this, Marta successfully served as Team Lead for Fraud and Client Operations at Kibo Commerce, where she honed her leadership skills and cultivated team cohesion.
Her tenure at Amazon as a Fraud Investigations Specialist allowed Marta to deepen her insight into corporate fraud dynamics, where she can apply her legal background effectively. Additionally, her experience at Sabre Corporation in Market Research and Business Development Leisure EMEA provided her with a solid foundation in understanding market trends and data analytics, which are crucial in forecasting and strategizing within the fraud sector.
Beyond her corporate roles, Marta has diverse prior experiences that reflect a multifaceted professional journey. From her early days as a waitress/bartender to her role as a rhythmic gymnastics trainer at Club Gimnàstic Catalunya, these positions have enhanced her interpersonal skills and understanding of customer service dynamics. Such experiences have undoubtedly shaped the well-rounded leader she has become today.
Marta is currently an active candidate for Certified Fraud Examiner (CFE) certification, underlining her commitment to furthering her expertise in fraud examination and enhancing her professional qualifications within the industry.
In conclusion, Marta Vineta exemplifies a blend of leadership, multilingual proficiency, and an unwavering dedication to fraud prevention and team success. Her impressive journey through educational and professional spheres illustrates her commitment to continuous improvement, which ultimately leads to better outcomes for customers and her team.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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