Marta Paterno

Head of Customer Experience and Operations at Twentyeight Health

Marta Paterno is the Head of Customer Experience and Operations at Twentyeight Health, a women's health platform based in Brooklyn, New York. She has been in this role since August 2019, where she focuses on enhancing customer experiences and optimizing operational processes within the organization.1 2

Background and Experience

Marta holds a degree from the University of Colorado Boulder, which she attended from 2005 to 2009. Her professional journey began in 2008 as an Account Intern at Sukle Advertising & Design, followed by various roles in media planning and operations at Zenith and M&C Saatchi Mobile. Notably, she served as the Global Director of Operations at M&C Saatchi Performance before joining Twentyeight Health.2 3

Skills and Expertise

Marta's expertise encompasses:

Business Operations
Process Development
Customer Management
Change Management
Talent Management
Digital Marketing

Her diverse skill set allows her to tackle complex business challenges effectively, reflecting her commitment to operational excellence and strategic leadership.1 2

Current Role at Twentyeight Health

At Twentyeight Health, Marta plays a crucial role in delivering high-quality reproductive and sexual healthcare through an accessible digital platform. The company aims to provide online doctor evaluations for birth control prescriptions and is focused on expanding access to underserved communities.3 4

Marta's leadership is characterized by a strong drive towards optimizing operations and enhancing customer experiences, making her a vital asset to the organization.1