Marlene Coutinho

Marlene Coutinho is an experienced Customer Relationship Manager with a successful career in implementing and managing customer service operations across multiple channels including telephone, chat, email, and in-person. Her expertise includes team management, designing motivational activities, creating training modules for new hires, overseeing performance metrics, and creating action plans for market research and customer satisfaction surveys. Coutinho has experience working as a Customer Service Representative, Coordinator, and Analyst in the real estate industry, where she has been responsible for developing strategies to improve customer engagement and growth while maintaining excellent rapport with clients. Coutinho is a graduate in finance and has also studied business strategy. She has worked at leading engineering and real estate firms, including MPD Engenharia, Agra Incorporadora, Grupo PDG Realty, and Property Brasil. She has also presented these areas' results to the leadership teams.