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Marla Mims
Partnerships and Success Manager - Chicago Booth MBA Candidate '23
Marla Mims is a professional in customer success, currently recognized for her role as a Customer Success Manager at Relativity. She has contributed to the company's blog, sharing insights on customer engagement and the importance of building strong partnerships with clients. Mims has emphasized that the term "vendor" is often viewed negatively in customer success contexts, highlighting the need for collaborative relationships instead.14
Before her tenure at Relativity, she held various positions, including a Partnerships Manager at DialogTech and roles at Heretik. Mims has also achieved certifications as a Relativity Certified Administrator and a Relativity Certified Sales Professional, showcasing her expertise in the field.25
In June 2023, she expressed her sentiments regarding layoffs at Relativity, indicating her strong connection to the company and its culture.3 Currently, she is based in Chicago, IL, and has transitioned to a Senior Customer Success Manager at Adobe, furthering her career in customer success management.5
