Simon Fraser University

Business System Analyst at Quartech

Led team of 5+ developers and analysts, varying from co-op to senior levels, to design and implement enterprise CRM and ERP software and took on subject matter expertise for the PMO, Modern Workspace Experience and entire Power Platform domain. 
•	Implementing and supporting Dynamics 365 for both clients and internal project teams and users. Provided governance and best practices. Apps include Project Operations, Sales, Customer Service, and Marketing/Customer Insights.
•	Implementing and supporting Power Platform for the Modern Workplace for both clients and internal project teams and users. Provided governance and best practices. Apps include Power BI, Power Apps, Power Pages, Power Virtual Agent and Power Automate (Flow) for all internal project teams and users. Provided governance and best practices.
•	Implementing and supporting Azure DevOps for all internal project teams and users. Provided governance and best practices.
•	Implementing and supporting SharePoint Online and Teams integration with Power Platform.

M365, D365 & Power Platform Architect Lead

Led team of 4+ developers and analysts, varying from junior to senior levels, to design and implement enterprise CRM and ERP software and took on subject matter expertise for the PMO domain. 
•	Implementing and supporting Dynamics 365 for all internal project teams and users. Provided governance and best practices. Apps include Project Operations, Sales, PSA, Talent (Attract, Onboard, HR) and Customer Service.
•	Implementing and supporting Azure DevOps for all internal project teams and users. Provided governance and best practices. Implemented migration from JIRA.
•	Implementing and supporting Power BI and Power Automate (Flow) for all internal project teams and users. Provided governance and best practices.
•	Implementing and supporting SharePoint Online integration with Dynamics 365.

Quartech

Solutions Architect

Created and supported Business Intelligence portal to enable customers and administrators access to information and management plans. Led existing application assessment and provided recommendations to improve usability, performance, and find-ability.
•	Identified, created, and implemented customer service delivery metrics and cascaded reporting organizational-wide, generating, improving field technician work and travel time tracking, increasing accuracy to Partner's data, enabling cost savings for product and material tracking, enhancing favourable survey results, and driving employee scorecard results for better coaching opportunities.
•	Developed ad-hoc reports for VP and Director levels, facilitating due diligence and informed decision-making.
•	Collaborated and consulted with multi-level stakeholders, analyzing opportunities to add business value.
•	Drove accurate understanding of new demands for reusable shared assets by leading BI knowledge forums hosting all customers.

TELUS

Business System Analyst

Led team of 5+ developers to design and implement enterprise software and took on subject matter expertise for a variety of enterprise programs within Supply Chain, Retail and Marketing domains. Contributed to the Agile movement by hosting Scrum-like meetings to assess and prioritize enhancement and / or operation work requests. Worked on component tracking, customer loyalty rewards accumulation, and redemption. Migrated server OS from SUSE to Redhat and Database from DB2 to Oracle. Configured and mapped changes to data between ISP and ACE POS from SA POS.
•	Increased efficiencies and minimized redundancies by reconstructing and cleaning databases.
•	Migrated existing data to new vendor solution database by preparing servers for major upgrade to commercial off-the-shelf solutions.
•	Worked with 3rd party vendor to design, prototype, and configure internal system to work with 3rd party hardware and software.
•	Audited data, ensuring accuracy in payment transactions and reporting.
•	Hosted weekly forum with 50+ participants, actively assessing and prioritizing work requests.

Mark Yuan